Emely Lopez
Orange ,NJ
Summary
Dynamic and bilingual professional with a proven track record at ESSEX COUNTY (DFAB) for enhancing customer satisfaction and reducing data entry errors. Excelled in teamwork and problem-solving across roles, significantly contributing to project initiatives and client relations. Skilled in telephone etiquette and proficient in both English and Spanish, adept at driving efficiency and accuracy in high-stress environments.
Overview
7
7
years of professional experience
Work History
Keyboard Clerk 1
ESSEX COUNTY (DFAB)
07.2022 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Sales Associate
Macys Backstage
03.2022 - 07.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Administrative Assistant
Orange Citytown
05.2020 - 07.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Staff Associate
Rosario International Academy
01.2018 - 12.2018
- Provided valuable input during brainstorming sessions, generating innovative ideas for future projects or initiatives.
- Contributed to the development of marketing materials, increasing brand awareness among target audiences.
- Conducted thorough research on industry trends to inform strategic planning and decision-making processes.
- Maintained excellent attention to detail when reviewing documents or data entries, minimizing errors and enhancing overall accuracy.
Education
Project Management -
Rosario International Academy
Dominican Republic Customer Service -
Rosario International Academy
Dominican Republic English As Second Language -
The English Center
Dominican Republic Orange High School
Orange, NJSkills
- Telephone etiquette
- Customer satisfaction
- Bilingual English/Spanish
- Teamwork
- Problem solving
Organization
- Organize and practical
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Keyboard Clerk 1
ESSEX COUNTY (DFAB)
07.2022 - Current
Sales Associate
Macys Backstage
03.2022 - 07.2022
Administrative Assistant
Orange Citytown
05.2020 - 07.2020
Staff Associate
Rosario International Academy
01.2018 - 12.2018
Project Management -
Rosario International Academy
Customer Service -
Rosario International Academy
English As Second Language -
The English Center
Orange High School