Emely Paulino Medina
Lakeland,FL
Summary
Dedicated to building a rewarding career in the financial industry that emphasizes personal fulfillment while contributing positively to the community. Proven expertise in Member Advocacy, with a strong focus on resolving concerns, exceptional communication and problem-solving abilities A consistent record of cultivating meaningful relationships and promoting teamwork leading to successful outcomes in collaborative environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Member Advocate (Personal Banker)
Publix Employees Federal Credit Union
Pembroke Pines/ Lakeland, FL
05.2022 - Current
- Assist credit union members over the phone and in person with loan inquiries and origination.
- Open and service regular deposit accounts as well as IRAs, POA, and Estate Accounts.
- Build rapport with the member and offer the best product and service to meet their financial needs.
- Knowledge of OFAC, NCUA, FINRA and other regulations pertaining to Credit Union Banking.
Personal Loans Specialist
OneMain Financial
Miami Gardens, FL
12.2021 - 03.2022
- Provided customers with loan information.
- Explained the differences between the secure and unsecure loans.
- Presented best options for each customer to decide.
- Requested documents, processed payments, made collection calls.
Sales Associate
Macy's
Pembroke Pines, FL
07.2011 - 05.2021
- Provided excellent customer service.
- Met and exceeded sales goals of services and products: opening new credit card accounts, specialty handbags and small leather goods.
- Increased sales volumes by recommending an extra item to meet the customer's needs either in the same department or another.
- Maintained a neat appearance.
- Built a steady list of loyal clients that came back after visiting the store.
Education
Bachelor's Degree - Business Administration
Universidad Autónoma de Santo Domingo
Santo Domingo, Dominican RepublicSkills
- Cash handling experience
- Consulting and probing questions skills
- Comfortable working in a fast-paced environment
- Exceptional customer service (in person and over the phone)
- Able to learn and adjust to change
- Detail oriented
- Team player
- Bilingual (English-Spanish)
Certification
- CNP - Certified Notary Public
Timeline
Member Advocate (Personal Banker)
Publix Employees Federal Credit Union
05.2022 - Current
Personal Loans Specialist
OneMain Financial
12.2021 - 03.2022
Sales Associate
Macy's
07.2011 - 05.2021
Bachelor's Degree - Business Administration
Universidad Autónoma de Santo Domingo
Honors and Activities
Actively worked in collaboration to colleagues and Management to achieve the 2025 Branch of the year.
Nominated to last quarter 2025 contest for most loan application submitted.
Successfully used Customer Identification Program to open and fund new accounts
Originated over 200% more loans funded in 2025 than the previous year.
Successfully contribute to originate and book near 3 million in personal loans in 2024.
Became a Florida Notary Public 2024.