Emely Perez
Mothers Market & Kitchen
Long Beach,USA
1
Language
4
years of professional experience
Worker with a proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Efficient, excels in customer interaction, and capable of problem-solving with focus on achieving results.
Work History
Cashier
1 Year 9 Months- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained accurate cash drawer and handled end-of-day reconciliations.
- Trained new cashiers on operational procedures and customer service standards.
- Resolved customer complaints promptly, enhancing overall shopping experience.
- Monitored store promotions and communicated updates to customers effectively.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Receptionist
10 Months- Managed front desk operations, ensuring smooth visitor experiences and efficient appointment scheduling.
- Coordinated incoming calls, directing inquiries to appropriate departments for timely responses.
- Maintained organized filing system, improving document retrieval processes and enhancing office efficiency.
- Collaborated with management on administrative projects, contributing to overall office workflow optimization.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive a positive first impression.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to the correct offices.
Subway Sandwich Artist
1 Year 4 Months- Maintained cleanliness and organization of food preparation areas in compliance with health regulations.
- Trained new team members on sandwich preparation techniques and customer service standards.
- Enhanced customer satisfaction through effective communication and personalized service interactions.
- Streamlined sandwich assembly processes, reducing wait times during peak hours without compromising quality.
- Collaborated with team members to ensure smooth operation during busy shifts, promoting teamwork and efficiency.
- Greeted guests, promoted specials, and took orders.
- Kept workplace clean and organized in line with restaurant policies.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Increased speed of service through effective multitasking and time management skills.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
Education
High School Diploma
- Leadership and Public Service Award
- CTE LBUSD Award
Associate of Arts - Psychology
Associate of Arts - Sociology
Bachelor of Arts - Psychology
Skills
Customer service
Client relations
Time management skills
Conflict resolution
Identification checks
Reports and documents
Team collaboration
Reliability
Verbal communication
Transaction verification
Sales reporting
Onboarding support
Languages
Fluent in both Spanish and English
Interests
Pilates
Drawing and Painting
Cooking for friends and family
Hiking
Timeline
Cashier
Mothers Market & Kitchen
11.2024 - CurrentRead More
Receptionist
Pacific Cabinets
09.2023 - 07.2024Read More
Subway Sandwich Artist
SUBWAYRestaurants
05.2022 - 09.2023Read More
Wilson High School
High School Diploma
Read More
Long Beach City College
Associate of Arts from Psychology
Read More
Long Beach City College
Associate of Arts from Sociology
Read More
California State University, Long Beach
Bachelor of Arts from Psychology
Read More