Emely Portillo
Springfield,VA
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
2
2
years of professional experience
Work History
Hostess
Greenspring Retirement Community
10.2022 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and walk-ups, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Relayed guest comments or suggestions to manager on duty for further action.
- Answered phone calls to give information and document reservations.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Server
Greenspring Retirement Community
12.2021 - 10.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
Bachelor of Accountancy - Business With A Concentration in Accounting
George Mason University
Fairfax, VA05.2027
High School Diploma -
John R. Lewis High School
Springfield06.2023
Skills
- Customer Service
- Food Running
- Reservations Management
- Guest Engagement
- Guest Complaint Resolution
- Table Setting Knowledge
- Interactive Communication Skills
- Guest Seating
- Reservation Coordination
Accomplishments
- Scholars Scholarship
Awarded by Greenspring Senior Living Community
Scholarship Grant: $10,000
Languages
Spanish
Native or Bilingual
Timeline
Hostess
Greenspring Retirement Community
10.2022 - Current
Server
Greenspring Retirement Community
12.2021 - 10.2022
Bachelor of Accountancy - Business With A Concentration in Accounting
George Mason University
High School Diploma -
John R. Lewis High School
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