Emely Ureña
Springfield Gardens,NY
Summary
Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 5 years of experience providing product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise. Hardworking and experienced in field and ready for challenging assignments. Reliable in completing quality work and exceeding expectations. Computer-savvy and willing to learn to handle diverse office needs. Excels under pressure and flexes easily with changing demands.
Overview
7
7
years of professional experience
Work History
Bank Teller
TD Bank
Dyker Heights, NY
07.2023 - 05.2024
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Welcomed customers and offered pleasant service during entire transaction.
- Responded and assisted customers with account inquiries and updates.
- Entered transactions into computer and issued customer receipts.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Explained bank services, financial products and applicable fees to customers.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Built and maintained client relationships through quality, personalized interactions.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
Scanner
Keyfood Marketplace
Ozone Park, NY
09.2021 - 07.2023
- Conducted price audit scans and documented results in software.
- Identified errors and suggested appropriate edits.
- Maintained records related to sales for store management.
- Answered store and merchandise questions and led customers to wanted items.
- Followed instructions to properly arrange merchandise items.
- Recommended merchandise to customers based on needs and preferences.
- Answered questions and inquiries per shift regarding products, prices and availability.
Sales Associate
Mandee
Ozone Park, NY
11.2017 - 08.2021
- Helped customers find specific products, answered questions and offered product advice.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Trained new team members in cash register operation, stock procedures and customer services.
- Used technology resources to assist customers in locating and selecting items.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered incoming telephone calls to provide store, products and services information.
- Developed trusting relationships with customers by making personal connections.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Collected payments and provided accurate change.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Answered questions about current promotions and resolved issues according to store policies.
- Exchanged merchandise for customers and accepted returns.
- Computed purchases and received and processed cash or credit payment.
- Helped customers by answering questions and locating merchandise.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Greeted customers to determine wants or needs.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Education
Bachelor of Arts - Studio Arts
City College of New York of The City University of New York, The
New York, NY06.2023
High School Diploma -
Robert H Goddard High School For Comm Arts 7 & Technology
Ozone Park, NY06.2018
Skills
- Policy Development
- File Indexing
- Information Retention Policies
- Customer Service
- POS System Operation
- Cash Handling
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Bank Teller
TD Bank
07.2023 - 05.2024
Scanner
Keyfood Marketplace
09.2021 - 07.2023
Sales Associate
Mandee
11.2017 - 08.2021
Bachelor of Arts - Studio Arts
City College of New York of The City University of New York, The
High School Diploma -
Robert H Goddard High School For Comm Arts 7 & Technology