Emely Villegas
Summary
• Successfully worked in a fast-paced delivery environment while managing time-sensitive responsibilities.
• Maintained professional communication with customers, coworkers, and management.
• Developed strong time-management, organization, and problem-solving skills.
• Independently managed daily responsibilities while following safety and company procedures.
• Demonstrated flexibility and adaptability in a demanding work environment.
Overview
1
1
Language
8
8
years of professional experience
Work History
Shift Lead
Value Village
06.2024 - 09.2025
- Supervised daily operations to ensure efficient workflow and adherence to company policies.
- Trained and mentored team members on customer service best practices and operational procedures.
- Coordinated staff schedules to optimize labor resources and meet peak business demands.
- Resolved customer issues promptly, enhancing satisfaction and fostering loyalty.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Delivery Driver
FedEx Express
09.2025 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Operated cash register accurately, processing transactions and handling payments with precision.
- Maintained cleanliness and organization of dining and kitchen areas to enhance customer experience.
- Assisted in food preparation, ensuring adherence to safety and hygiene standards consistently.
Shift Lead
Burlington
03.2023 - 04.2023
- Supervised team members during shifts, ensuring adherence to company policies and procedures.
- Coordinated daily operations to maintain optimal store performance and customer satisfaction.
- Trained new employees on operational tasks, safety protocols, and customer service standards.
- Assisted in inventory management, including restocking shelves and organizing merchandise displays.
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Shift Leader
CVS
11.2021 - 02.2023
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained new team members on operational standards and customer service practices.
- Managed inventory levels, ensuring accurate stock replenishment and organization.
- Resolved customer inquiries and concerns promptly, enhancing overall satisfaction.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Customer Service Representative
Forman Mills
11.2020 - 11.2021
- Assisted customers with inquiries and product selections, ensuring a positive shopping experience.
- Handled cash transactions accurately, maintaining balanced registers during shifts.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Collaborated with team members to maintain organized merchandise displays and stock levels.
Team Associate
No. 1 Dry Cleaners
10.2018 - 05.2021
- Operated dry cleaning machinery to ensure quality and efficiency in service delivery.
- Assisted in sorting and categorizing garments for optimal processing and customer satisfaction.
- Maintained cleanliness and organization of work areas to promote safety and operational efficiency.
- Collaborated with team members to streamline daily workflows and improve service turnaround times.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Team Member
Checkers
07.2018 - 09.2018
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Operated cash register accurately, processing transactions and handling payments with precision.
- Maintained cleanliness and organization of dining and kitchen areas to enhance customer experience.
- Assisted in food preparation, ensuring adherence to safety and hygiene standards consistently.
Education
High School Diploma -
Bladensburg High School
Bladensburg, MD05.2021
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Time management
- Time management skills
- Heavy lifting
- Fast learner
- Commutative
- Critical thinker
- I also speak Spanish
Languages
Spanish
Native or Bilingual
Timeline
Delivery Driver
FedEx Express
09.2025 - Current
Shift Lead
Value Village
06.2024 - 09.2025
Shift Lead
Burlington
03.2023 - 04.2023
Shift Leader
CVS
11.2021 - 02.2023
Customer Service Representative
Forman Mills
11.2020 - 11.2021
Team Associate
No. 1 Dry Cleaners
10.2018 - 05.2021
Team Member
Checkers
07.2018 - 09.2018
High School Diploma -
Bladensburg High School