Emelyn Acevedo
Miami,FL
Summary
My objective is to continually develop my skills and contribute to the company’s success by implementing innovative solutions and driving growth. I aim to build a strong foundation within the organization, growing alongside the company while fostering both personal and professional excellence. Im a seasoned BDC Agent with relevant experience in automotive retailing and dealership management. Strengths lie in customer relationship building, lead generation, follow ups, and closing sales. Have fostered improvement in client satisfaction rates and contributed to revenue growth through strategic business development strategies. Possess strong communication skills, driven nature, and team-oriented approach to work.
Overview
6
6
years of professional experience
Work History
BDC Agent
Volkswagen of South Miami
Cutler Bay, Florida
10.2023 - Current
- Performed data entry tasks related to BDC operations including entering appointment details into CRM software.
- Monitored incoming emails from customers seeking assistance or information about vehicles or services offered.
- Attended weekly meetings to discuss current trends in the automotive industry and strategies for improving customer service.
- Facilitated communication between dealership personnel and customers through timely responses via phone or email.
- Participated in training sessions designed to improve job skills related to BDC operations.
- Assisted customers in researching and selecting vehicles according to their needs and budget.
- Provided detailed information on vehicle features, financing options, warranties, and pricing.
- Answered customer inquiries via phone, email, or online chat.
- Updated customer records with accurate contact information and notes regarding interactions.
- Scheduled service appointments for customers as needed.
- Followed up with customers to ensure satisfaction with the purchase experience.
- Coordinated with other departments to ensure customer satisfaction throughout the entire process of buying a car.
- Determined customer automotive needs by asking relevant questions and working to develop relationships.
- Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions.
Retail Store Manager
DD’s Discounts
A
08.2022 - 10.2023
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Implemented strategies to increase customer satisfaction levels and build brand loyalty.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Coordinated stock replenishment processes as needed based on sales trends.
- Handled cash register transactions accurately while providing excellent customer service.
- Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitors.
- Ensured all safety protocols were followed at all times by staff members.
- Conducted regular inventory counts throughout the year to maintain accurate records.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Executed merchandising strategies to support store sales growth.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Home Service Consultant
United Home Care Services
Doral, Florida
10.2020 - 06.2022
- Provided technical support and troubleshooting for customer inquiries.
- Handled customer complaints regarding home services in a professional manner.
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Provided companionship and monitored health condition of clients.
- Prepared meals and snacks according to prescribed diets.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Recorded daily notes about client conditions, treatments provided and progress made.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Helped clients stay happy and healthy by providing mental and emotional support.
Cashier
McDonald's
Pinecrest , FL
05.2018 - 02.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Ensured compliance with all safety regulations within the store environment.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
Education
Early ChildHood Professional Certification -
Robert Morgan Educational Center And Technical College
Miami, FLSkills
- Performance Tracking
- Goal-Oriented
- Organization
- Appointment Setting
- Follow-up calls
- Outbound Calling
- Customer Service
- Active Listening
- Data Analysis
- Inbound Calls
- Multitasking
- Appointment Scheduling
- Negotiation Skills
- Positive Attitude
- Customer Engagement
- Teamwork and Collaboration
Timeline
BDC Agent
Volkswagen of South Miami
10.2023 - Current
Retail Store Manager
DD’s Discounts
08.2022 - 10.2023
Home Service Consultant
United Home Care Services
10.2020 - 06.2022
Cashier
McDonald's
05.2018 - 02.2020
Early ChildHood Professional Certification -
Robert Morgan Educational Center And Technical College