EMELYN GARCIA
Trenton
Summary
Compassionate medical receptionist known for exceptional customer service and effective communication skills. Experienced in managing high call volumes and coordinating patient care, contributing to a positive and efficient healthcare experience.
Overview
26
26
years of professional experience
Work History
Medical Receptionist
Capital Health Hopewell
Pennington, NJ
11.2022 - Current
- Managed patient check-in and check-out procedures, ensuring smooth workflow and efficiency.
- Scheduled appointments using electronic health record (EHR) systems, optimizing clinic operations.
- Communicated effectively with patients, addressing inquiries and providing information on services.
- Maintained accurate patient records, ensuring compliance with healthcare regulations and confidentiality standards.
- Coordinated referrals to specialists, enhancing patient care and streamlining processes.
- Assisted in training new staff on office protocols and EHR usage, fostering a collaborative environment.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Managed multi-line phone system and pleasantly greeted patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
- Optimized appointment scheduling to maximize doctor availability.
- Enhanced team collaboration by organizing regular staff meetings to address office needs.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
- Managed patient appointments efficiently, reducing wait times significantly.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Reduced administrative errors by consistently verifying insurance information.
- Enhanced patient experience by maintaining clean, organized reception area.
- Fostered welcoming environment, greeting patients warmly upon arrival.
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
Medical Receptionist
MERCER KIDNEY INSTITUTE
40 FULD ST SUITE # 401
01.2022 - 10.2022
- Supported positive patient experience by offering assistance with filling out health forms.
- Facilitated patient education by distributing relevant health and wellness pamphlets.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Prepared and processed patient referrals and transfer requests.
- Processed medical insurance claims and payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Received and routed laboratory results to correct clinical staff members.
- Managed patient check-in and check-out procedures, ensuring smooth workflow and efficiency.
- Scheduled appointments using electronic health record (EHR) systems, optimizing clinic operations.
- Communicated effectively with patients, addressing inquiries and providing information on services.
- Maintained accurate patient records, ensuring compliance with healthcare regulations and confidentiality standards.
- Coordinated referrals to specialists, enhancing patient care and streamlining processes.
- Assisted in training new staff on office protocols and EHR usage, fostering a collaborative environment.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Medical Receptionist
Comprehensive Neurology
1245 WHITEHORSE MERCERVIL.E ROAD HAMILTON NJ
12.2013 - 12.2021
- Implemented process improvements that reduced wait times for patients during peak hours.
- Collaborated with medical staff to ensure timely communication of test results and follow-up care instructions.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Supported office staff and operational requirements with administrative tasks.
- Improved workflow efficiency, organizing back-office supplies and equipment.
Medical Receptionist
MONTGOMERY INTERNAL MEDICINE GROUP
727 STATE ROAD PRINCETON NJ 08540
02.2000 - 11.2013
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Enhanced patient understanding by providing clear explanations of treatment procedures.
Education
High School Diploma -
TRENTON CENTRAL HIGH SCHOOL
Trenton, NJSkills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Patient registration
- HIPAA compliance
- Appointment setting
- Insurance verification
- HIPAA guidelines
- Payment collection
- Reminder calls
- Electronic medical records
- EMR / EHR
- Referral verification
- Paperwork coordination
- Medical office administration
- Documentation
- Typing and filing
- Insurance verifications
- Co-payment collection
- Customer service
- Payment scheduling and collection
- Calendar and appointment management
- Patient referral
- Insurance authorizations
- Medical records maintenance
- Patient eligibility requirements
Languages
Spanish
Timeline
Medical Receptionist
Capital Health Hopewell
11.2022 - Current
Medical Receptionist
MERCER KIDNEY INSTITUTE
01.2022 - 10.2022
Medical Receptionist
Comprehensive Neurology
12.2013 - 12.2021
Medical Receptionist
MONTGOMERY INTERNAL MEDICINE GROUP
02.2000 - 11.2013
High School Diploma -
TRENTON CENTRAL HIGH SCHOOL