Hasonna Robinson
Lanham,MD
Summary
Goal-oriented Retail Supervisor dedicated to continuously improving team functions and location sales. Implements proactive, market-driven strategies to capitalize on sales opportunities with creative events and new product lines. Skilled trainer and team manager with motivational style.
Overview
21
21
years of professional experience
Work History
Retail Supervisor
Code Black Security
Hanover, MD
08.2020 - Current
- Manage security services and operations required to protect the retail division.
- Promptly answer and/or respond to all business-related telephone calls, texts, emails.
- Practice and apply sound Leadership consistent with the philosophy and practice established by the Chief Executive Officer.
- Oversee/manage multiple sites to include but not limited to: scheduling employees, routinely meeting with clients.
- Administer Disciplinary/Corrective Action, training, counseling, guidance and support.
- Routinely conduct staff meetings with employees under his/her command.
- Approve/disapprove Leave requests of employees under their command in accordance with company policy.
- Attend, participate and represent the company at meetings, seminars, briefings whereas the client has requested.
- Enforce all policy and procedures established by the Vice President.
- Perform other official duties as directed by their direct report.
Retail Supervisor
Bed Bath & Beyond
Hanover, MD
07.2008 - 08.2020
- Lead a merchandise department within the store by demonstrating advanced product knowledge and leading merchandise responsibilities such as restocking, organization and display, and price changes.
- Promptly and politely responds to customer inquiries and requests for support.
- Provide advanced knowledge of merchandise to customers, explaining features and differences between merchandise and providing purchasing advice to customers.
- Interview all prospective candidates and trains and develops the associates within their department.
- Manage associates performance, annual review and progression within job catalog.
- Assigns tasks and monitor schedule / breaks for the associates within their department.
Retail Sales Associate
Sears
Annapolis, MD
11.2002 - 07.2008
- Identify customer needs and provides appropriate solutions using approved selling practices and guidelines.
- Meet or exceed associate performance standards consistently.
- Understand website navigation, and proactively leverages technology in order to facilitate the customer experience and provide customer solutions when the product is not available in the store.
- Maintain current knowledge of merchandise lines; product features, benefits and availability; Sears Advantages, such as the price match and price protection policies; and, if applicable, delivery, installation and/or service options to respond to customer needs.
- Optimize credit, gift card, Shop Your Way Rewards and multi-channel opportunities (and, where applicable, Protection Agreements, Sears Purchase Protect, delivery, installation and other miscellaneous income opportunities).
- Process customer transactions in the Point of Sale system, including sales, returns and exchanges in accordance with authorized procedures.
- Complete required training in the expected timeframe, and participate in ongoing learning opportunities.
- Partner with other selling and sales support associates and cashiers to provide superior customer service (i.e., locate merchandise, assist customers, answer phones and ring register).
Education
Associate of Arts - Retail Management
Sullivan County Community College
Loch Sheldrake, NY06.1991
Skills
- Store growth planning
- Managing retail build outs
- Driving business growth
- Creating marketing plans
- Leadership development
- Training & development
Timeline
Retail Supervisor
Code Black Security
08.2020 - Current
Retail Supervisor
Bed Bath & Beyond
07.2008 - 08.2020
Retail Sales Associate
Sears
11.2002 - 07.2008
Associate of Arts - Retail Management
Sullivan County Community College
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