Summary
Overview
Work History
Education
Skills
Timeline
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Emerald Biernacki

Warren,MI

Summary

Highly efficient worker well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals.

Overview

4
4
years of professional experience

Work History

Crew Member

Tropical Smoothie Cafe
05.2023 - Current
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Prepared products following restaurant, health, and safety standards and procedures.

Manager

Leason's Dairy Bar And Grille
08.2019 - 08.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.

Education

Bachelor of Science - Clinical And Diagnostic Sciences

Oakland University
Rochester, MI
05.2025

Skills

  • Food Preparation
  • Safe Food Handling
  • Order Management
  • Customer Service
  • Customer Engagement
  • Time Management
  • Performance Improvement
  • Health Code Compliance
  • Drive-Thru Operations
  • Valid Driver's License

Timeline

Crew Member

Tropical Smoothie Cafe
05.2023 - Current

Manager

Leason's Dairy Bar And Grille
08.2019 - 08.2022

Bachelor of Science - Clinical And Diagnostic Sciences

Oakland University

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Emerald Biernacki