Esmeralda Martinez
Customer Service
Houston,TX
Summary
Accomplished Manager with a proven track record at Taquerias Arandas, enhancing customer satisfaction and boosting profits through strategic planning and effective team leadership. Skilled in operations management and relationship building, demonstrated by resolving conflicts and improving vendor relations at Smart Choice Auto Group. Expert in performance management, ensuring projects exceed expectations.
Overview
17
17
years of professional experience
2
2
Languages
Work History
Manager
Taquerias Arandas
04.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
Accounts Payable Clerk
Smart Choice Auto Group
11.2007 - 05.2020
- Prepared vendor invoices and processed incoming payments.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
- Maintained high level of data integrity by consistently updating vendor information in the system accurately.
- Trained new team members on accounts payable processes, fostering a productive work environment.
- Maintained accurate financial records by regularly reconciling accounts payable transactions.
- Improved vendor relationships through diligent communication and prompt issue resolution.
- Aided audit preparation efforts by maintaining organized records and promptly addressing auditor inquiries.
Education
High School Diploma -
Eastwood Academy
Houston 05.2001 -
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Time management
Performance management
Customer service
Relationship building
Product management
Timeline
Manager
Taquerias Arandas
04.2022 - Current
Accounts Payable Clerk
Smart Choice Auto Group
11.2007 - 05.2020
High School Diploma -
Eastwood Academy
05.2001 -
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