Emeregildo Pedroza
San Antonio
Summary
Blends academic training in economics and business administration with hands-on experience in sales and operations support to offer employers a track record of delivering on tasks accurately, efficiently, and quickly. Known for providing best-in-class customer service and communications in a variety of business settings.
Experienced with fraud detection and prevention techniques, ensuring protection of organizational assets. Utilizes advanced analytical skills to identify and investigate suspicious activities. Track record of implementing effective fraud prevention strategies and maintaining compliance with regulatory standards.
Overview
13
13
years of professional experience
Work History
Fraud Specialist
JPMorgan Chase
San Antonio, TX
04.2022 - Current
- Analyzed fraud cases using advanced detection tools to identify suspicious activities.
- Monitored transaction patterns to detect anomalies and mitigate risks effectively.
- Trained new agents on fraud detection techniques and compliance protocols.
- Collaborated with cross-functional teams to develop and implement fraud prevention strategies.
- Led initiatives to improve system capabilities such as bots for detecting and removing alerts that have been worked.
Driver
DoorDash
03.2020 - Current
- Delivering food for customers in a timely manner while delivering the best service possible.
Driver
Uber Eats
03.2020 - Current
- Delivering food to customers in a timely and friendly way.
Tech support specialist
ibex
San Antonio
12.2020 - 04.2022
- Diagnosed and resolved technical issues for diverse client systems, enhancing user satisfaction.
- Provided training and support to staff on software applications, improving team efficiency.
Head Cashier
Lowe's
San Antonio, TX
02.2015 - 05.2020
- Coordinated and led team full of cashiers ranging from newly hired to veterans. Helped make front end an award winning staff which led to many happy customers. Handled any and all complaints from customers to make sure they never left dissatisfied. Trained many people including managers that were newly hired in all technological aspects. Also answers most phone calls from customers and assessed all their needs.
Cook
Wendy's
San Antonio, TX
10.2014 - 02.2015
Cashier/Runner
McDonald's
San Antonio, TX
02.2013 - 08.2014
- Involved serving customers as well leading the floor when it came to making sure all jobs from line cook to drive through were organized and flowing.
Education
Associates - Business Administration
Palo Alto College
San Antonio, TX12.2020
Diploma - undefined
Harlandale High
06.2015
Skills
- Fraud prevention
- Anti-fraud systems
- Cybersecurity awareness
- Transaction monitoring
- Verbal and written communication
- Telephone and email etiquette
- Data analysis
- Multitasking
- Team collaboration
- Active listening
- Team building
- Task prioritization
Timeline
Fraud Specialist
JPMorgan Chase
04.2022 - Current
Tech support specialist
ibex
12.2020 - 04.2022
Driver
DoorDash
03.2020 - Current
Driver
Uber Eats
03.2020 - Current
Head Cashier
Lowe's
02.2015 - 05.2020
Cook
Wendy's
10.2014 - 02.2015
Cashier/Runner
McDonald's
02.2013 - 08.2014
Diploma - undefined
Harlandale High
Associates - Business Administration
Palo Alto College