Emerson Cordova
Katy
Summary
Dependable, successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable with expertise in team collaboration, and resolving issues with customers.
Overview
5
5
years of professional experience
Work History
Server
The Cheesecake Factory
09.2022 - Current
- Greeting guests and making them feel at home.
- Guide guests through the menu, and offer explanations and suggestions.
- Manage the POS system and accurately send the order to the kitchen.
- Consistently checking up on guests and getting them whatever they need.
- Take their cc and cash payments.
- Using specific words to describe food and drinks in a way that sounds appetizing and mouth watering.
- Completing my back of the house work in a timely manner. Polishing and rolling a box of silverware.
Server
Longhorn Steakhouse
06.2020 - 08.2022
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
Associates of Science -
Lonestar College System
05.2023
Skills
- Customer engagement
- Effective communication
- Proficient in managing multiple tasks
- Collaborative teamwork
- Time management
- Shift management
- Check payment processing
- Suggestive selling
- Customer feedback management
- Sales techniques
- Strong work ethic
- Cash handling
LANGUAGES
English
Spanish
Timeline
Server
The Cheesecake Factory
09.2022 - Current
Server
Longhorn Steakhouse
06.2020 - 08.2022
Associates of Science -
Lonestar College System
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