Emerson Lucas
Baltimore,MD
Summary
Resourceful management professional offers history of success coordinating and monitoring operations across various departments. Track record of success in building high-performance teams and managing fast-paced operations with great attention to detail and multitasking abilities. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating others.
Overview
14
14
years of professional experience
Work History
Manager
AMC Theatres
Rancho Cucamonga, CA
11.2021 - Current
- Performed daily opening and closing administrative duties.
- Performed and completed weekly booth duties.
- Delegated opening and closing tasks to film crew and supervisors.
- Delegated tasks to film crew in accordance to attendance level.
- Monitored payroll and business levels to ensure we were within budget.
- Performed weekly booth duties (Cleaning, bulb changes, TMS)
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Coached crew on AMC Stubs sales.
Manager
AMC Theatres
Baltimore, MD
11.2019 - 11.2021
- Directed supervisors and film crew during low and high volume attendance in order to best gauge needs of guests.
- Directly supervised auditorium, concession stand, and restroom cleanliness completed by film crew.
- Problem solved and resolved guest concerns in theater, and through online submission.
- Controlled costs and optimized spending via restructuring of budgets for labor, and inventory purchasing.
- Conducted phone screenings, and in-person interviews.
- Created film crew schedules based on theater budget and attendance projections.
- Delivered feedback to General Manager regarding employee performance and training needs.
- Completed daily paperwork for opening and closing procedures.
- Completed daily safe, cash collection and bank deposit duties.
Supervisor
AMC Theatres
Baltimore, MD
06.2016 - 06.2019
- Directly supervised film crew friendliness, cleanliness, and pace in concession stand, floor, box office, and Guest Services to ensure positive Guest experiences.
- Delegated restroom, concession stand, lobby, and auditorium cleanliness duties to film crew.
- Effectively collected cash during busy periods, and performed daily bank deposits.
- Provided Admin and HR support to management.
- Created successful film crew schedules centered around business levels and allotted theater budget.
Supervisor
AMC Theatres
Waldorf, MD
12.2013 - 06.2016
- Directly supervised film crew cleanliness, guest interactions, flow of operations in the concession stand, floor, box office, and Guest Services.
- Delegated tasks, such as cleaning and organization, to film crew to ensure the best possible experience for our guests.
- Coached crew in Stubs rewards pitching, time management for auditorium cleanliness, and concession down-time duties.
- Problem-solved, and resolved, any guest concerns in theater, or online submission.
- Assisted management with cash collection, daily paperwork, and bank deposits.
- Completed weekly Food & Beverage inventory counts; focusing heavily on maintaining company expectation for variance.
Film Crew
AMC Theatres
Waldorf, MD
04.2011 - 12.2013
- Greeted guests and provided friendly, knowledgeable service.
- Maintained lobby, hallway and auditorium cleanliness using various sanitation practices.
- Maintained concession stand cleanliness, organization, and flow.
- Assisted guests with ticket sales, while also pitching AMC stubs rewards cards.
- Assisted guests with concerns, and stubs point add-ons at Guest Services.
Education
Bachelor of Arts - Women's And Gender Studies
Towson University
Baltimore, MD05.2017
Associate of Science - General Studies: Criminal Justice
College of Southern Maryland
La Plata, MD06.2014
Skills
- Staff Management
- Strategic planning
- Policies and procedures
- Schedule optimization
- Verbal and written communication
- Coaching and mentoring
Timeline
Manager
AMC Theatres
11.2021 - Current
Manager
AMC Theatres
11.2019 - 11.2021
Supervisor
AMC Theatres
06.2016 - 06.2019
Supervisor
AMC Theatres
12.2013 - 06.2016
Film Crew
AMC Theatres
04.2011 - 12.2013
Bachelor of Arts - Women's And Gender Studies
Towson University
Associate of Science - General Studies: Criminal Justice
College of Southern Maryland
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