- Cooking
- Fashion and Style
- Yoga
- Participate in local theater productions, enhancing my public speaking and teamwork skills
- Animal Care
- I like looking at the stars and learning about constellations
Emerson Mckenzie
Decatur,TN
Summary
Dynamic and engaging professional with a proven track record in customer service and hospitality, exemplified during my tenure at Zen Nails & Spa. Skilled in responsible alcohol service and exceptional verbal communication, I excel in fast-paced environments, ensuring customer satisfaction and loyalty. Demonstrated ability to multitask and resolve complaints efficiently, boosting client retention and fostering a positive brand image.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist
Zen Nails & Spa
05.2024 - 12.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Bartender
Open Door Cafe
08.2020 - 07.2024
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Bartender (Taster and Cash Bar)
MEYER2MEYER ENTERTAINMENT'S HAUNTED SOIREE
10.2023 - 11.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Barista
Scooter's Coffee
10.2022 - 07.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Education
Professional Actor Training Program
Chattanooga State Community College
Chattanooga, TN08-2022
Skills
- Telephone skills
- Verbal and written communication
- Strong multitasking
- Outgoing personality
- Responsible alcohol service
- Fast learner
Accomplishments
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Assisted management with the training of ten new staff members.
- Improved team productivity with morale-boosting incentives.
Certification
- Professional Bartender's Certificate – ABC Bartending Schools.
- Professional Actor Training Program.
Interests
Timeline
Receptionist
Zen Nails & Spa
05.2024 - 12.2024
Bartender (Taster and Cash Bar)
MEYER2MEYER ENTERTAINMENT'S HAUNTED SOIREE
10.2023 - 11.2023
Barista
Scooter's Coffee
10.2022 - 07.2023
Bartender
Open Door Cafe
08.2020 - 07.2024
- Professional Bartender's Certificate – ABC Bartending Schools.
- Professional Actor Training Program.
Professional Actor Training Program
Chattanooga State Community College
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