Emerson Moore

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Answered customer questions about hours, seating, and menu information.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

• Exceeded daily performance metrics by consistently meeting or surpassing established picking goals and standards.
• Wrapped pallets in shrink wrap prior to loading.
• Improved order accuracy by diligently reviewing and verifying each picked item against the pick list.
• Increased productivity by quickly locating and picking items using a handheld scanner for barcode verification.

Trained and assisted new employees on various restaurant stations, ensuring comprehension and adherence to company standards.