Emil Ikovic
Utica,New York
Summary
Motivated Information Technology student with hands-on experience in technical support, Active Directory, Windows Server, and network configuration through academic labs and projects. Strong troubleshooting, customer service, and team collaboration skills developed through retail and technical environments. Eager to grow in an entry-level IT support or help desk role while continuing to expand technical knowledge and real-world experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier
Aldi Foods
Utica, New York
01.2026 - Current
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Resolved customer complaints to maintain positive customer relationships.
- Worked closely with front-end staff to assist customers.
- Collaborated with team members to streamline daily operations.
Online Grocery Associate
Walmart
Utica, NY
06.2023 - 01.2026
- Collaborated with team members to maintain efficient workflow.
- Trained new associates on order processing procedures.
- Assisted customers with online grocery orders, answering questions and providing helpful information.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
Education
Bachelor of Science - Information Technology
SUNY Empire State College
Saratoga Springs, NY05-2027
Associate of Applied Science -
Mohawk Valley Community College
Utica, NY05-2025
Skills
- Customer Service
- Team Collaboration
- Technical Support
- Active Directory
- Cisco Networking
- VLAN Configuration
- Windows Server
- Linux Basics
- User & Group Management
- Group Policy (GPO)
- Troubleshooting & Problem Solving
Certification
- Google IT Support Certificate
Timeline
Cashier
Aldi Foods
01.2026 - Current
Online Grocery Associate
Walmart
06.2023 - 01.2026
Bachelor of Science - Information Technology
SUNY Empire State College
Associate of Applied Science -
Mohawk Valley Community College