Emile Israelson
Oregon City,OR
Summary
Highly skilled Teller Operations Supervisor with deep background in banking and finance. Possess strong leadership skills, adept at managing team performance and overseeing daily operations to achieve member service excellence. Known for enhancing operational efficiency and implementing innovative strategies that drive profitability and growth.
Overview
14
14
years of professional experience
Work History
Teller Operations Supervisor
OnPoint Community Credit Union
Portland, Oregon
04.2020 - Current
- Managed teller operations and ensured compliance with credit union policies.
- Oversaw daily cash handling and transaction accuracy for tellers.
- Coordinated scheduling to optimize teller coverage and service efficiency.
- Implemented operational procedures to enhance workflow and reduce errors.
- Conducted regular performance evaluations to maintain high service standards.
- Mentored and trained newly hired tellers to familiarize each with job responsibilities and organizational procedures.
- Assessed staffing needs, trained and supervised tellers, monitored daily performance of team members, and provided feedback for improvement.
- Implemented security measures such as dual control systems for cash handling processes to protect against fraud or theft.
- Monitored branch activities for compliance with BSA and AML, reporting issues to professionals.
Branch Service Specialist
OnPoint Community Credit Union
Portland, Oregon
05.2020 - 08.2026
- Assisted members with account inquiries and transaction processing efficiently.
- Resolved member concerns promptly, ensuring a positive experience at the branch.
- Monitored account activity for suspicious transactions or fraud attempts.
Cashier Team Lead
Fisherman’s Marine and Outdoor
Oregon City, OR
09.2012 - 12.2018
- Supervised cashier team to ensure efficient customer transactions and service.
- Trained new cashiers on register operations and customer service standards.
- Managed cash drawer accuracy and resolved discrepancies promptly.
- Coordinated shifts and schedules for cashier team to maintain coverage.
- Implemented store policies regarding returns and exchanges effectively.
- Fostered positive team environment to enhance collaboration and morale.
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
Teller
OnPoint Community Credit Union
Portland, OR
05.2015 - 08.2016
- Processed customer transactions efficiently and accurately.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Maintained cash drawer accuracy through regular reconciliations.
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Provided exceptional customer service to enhance member satisfaction.
- Assisted members with account inquiries and product information.
- Educated members on credit union services and benefits.
- Collaborated with team members to streamline operations.
- Operated various banking software and systems for transactions.
Education
Oregon City High
Oregon City, ORSkills
- Team leadership
- Security protocols
- Operational management
- Branch security
- Cash handling procedures
- Relationship building
- Audit examination
- Multitasking
- Adaptability
Timeline
Branch Service Specialist
OnPoint Community Credit Union
05.2020 - 08.2026
Teller Operations Supervisor
OnPoint Community Credit Union
04.2020 - Current
Teller
OnPoint Community Credit Union
05.2015 - 08.2016
Cashier Team Lead
Fisherman’s Marine and Outdoor
09.2012 - 12.2018
Oregon City High