Richard (Richie) Masotto
Portland
Summary
Dynamic and results-driven professional with extensive experience at OnPoint Community Credit Union. Proven expertise in staff training and development, enhancing team performance and member satisfaction. Skilled in cash handling and financial reporting, with a strong focus on relationship building and operational efficiency. Committed to fostering a collaborative environment that drives success.
Professional with strong background in financial operations and team leadership. Demonstrated expertise in managing teller activities, ensuring compliance, and enhancing customer satisfaction. Known for effective collaboration, problem-solving, and adaptability in dynamic environments. Skilled in transaction processing, staff training, and operational efficiency.
Overview
6
6
years of professional experience
Work History
Teller Operations Supervisor
OnPooint Community Credit Union
Portland, OR
04.2024 - 02.2026
- Managed daily teller operations to ensure efficient service delivery and customer satisfaction.
- Trained staff on operational procedures, enhancing team performance and compliance with credit union policies.
- Oversaw cash handling processes, ensuring accuracy and adherence to security protocols.
- Implemented new workflow strategies to streamline teller transactions and reduce wait times for members.
- Assisted in development of training materials for new hires, promoting consistent service standards across branches.
- Conducted regular audits of teller activities to identify discrepancies and implement corrective actions promptly.
- Conducted regular performance evaluations for staff members, providing constructive feedback aimed at professional development.
- Performed teller, personal banker and Management functions during high-volume business periods to offer expeditious service to customers.
Member Relationship Officer Sr.
OnPoint Community Credit Union
Portland, OR
06.2022 - 04.2024
- Fostered member engagement through personalized service and effective communication strategies.
- Resolved member inquiries efficiently, ensuring high satisfaction and retention rates.
- Assisted in developing promotional materials to enhance member awareness of services.
- Collaborated with team members to streamline account opening processes for new members.
- Educated members on financial products, improving overall understanding and utilization.
- Streamlined account opening processes, resulting in increased member engagement and retention.
Assistant Branch Manager
OnPoint Community Credit Union
Portland, OR
01.2020 - 06.2022
- Worked Teller window, helped lending/account maintenance team, and ran branch compliance/operations
- Led team in delivering exceptional member service and resolving complex account inquiries.
- Streamlined operational processes to enhance efficiency and improve branch performance.
- Mentored staff on product knowledge and sales techniques, fostering a collaborative environment.
- Coordinated training programs for new employees, ensuring smooth onboarding and integration.
- Facilitated regular staff meetings to communicate goals, share updates, and encourage teamwork.
Education
High School Diploma -
Days Creek High School
Days CreekSkills
- Performance evaluation and feedback
- Financial reporting and analysis
- Professionalism and ethics
- Staff training and development
- Cash handling expertise
- Microsoft office suite proficiency
- Teller support
- Sales and Cross-selling
- Team leadership and management
- Relationship building
Accomplishments
OnPoint Honor Society award reciepient 2019 & 2025
PSU Leadership Certificate 2025
SOAR leadership course graduate via OnPoint Training/Development 2019
Timeline
Teller Operations Supervisor
OnPooint Community Credit Union
04.2024 - 02.2026
Member Relationship Officer Sr.
OnPoint Community Credit Union
06.2022 - 04.2024
Assistant Branch Manager
OnPoint Community Credit Union
01.2020 - 06.2022
High School Diploma -
Days Creek High School