Emile Jean Philippe
Warehouse Worker
Newburgh,IN
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Warehouse Worker
Amazon
West Jefferson, OH
11.2021 - Current
- Identified inadequate materials and faulty equipment and brought to supervisors' attention.
- Consistently lifted materials weighing as much as 50 pounds.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Operated RF scanners to track merchandise and verify contents of containers.
Front Desk Agent
Marriott
Key Largo, Florida
02.2019 - 03.2020
- Used internal software to process reservations, check-ins and check-outs.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Collected room deposits, fees and payments.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Customer Service Associate
Walgreens
Key Largo, FL
05.2018 - 02.2019
- Demonstrated items to customers and created customer awareness, interest and sales.
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Updated account information to maintain customer records.
- Offered basic technical support for clients on wide range of company products.
Education
Associate of Arts - Mechanical Engineering
Miami Dade College
Miami, FL 06.2017 - 06.2020
Skills
Rental management
Works well independently
Leasing and sales
Fluent in French and Creole
Property management
Guest services
Reporting capabilities
Cash Handling
Warehouse Logistics
Product picking
Heavy lifting
Timeline
Warehouse Worker
Amazon
11.2021 - Current
Front Desk Agent
Marriott
02.2019 - 03.2020
Customer Service Associate
Walgreens
05.2018 - 02.2019
Associate of Arts - Mechanical Engineering
Miami Dade College
06.2017 - 06.2020