Emile Jean Philippe
Warehouse Worker
Newburgh,IN
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Warehouse Worker
Amazon
West Jefferson, OH
11.2021 - Current
- Identified inadequate materials and faulty equipment and brought to supervisors' attention.
- Consistently lifted materials weighing as much as 50 pounds.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Operated RF scanners to track merchandise and verify contents of containers.
Front Desk Agent
Marriott
Key Largo, Florida
02.2019 - 03.2020
- Used internal software to process reservations, check-ins and check-outs.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Collected room deposits, fees and payments.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Customer Service Associate
Walgreens
Key Largo, FL
05.2018 - 02.2019
- Demonstrated items to customers and created customer awareness, interest and sales.
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Updated account information to maintain customer records.
- Offered basic technical support for clients on wide range of company products.
Education
Associate of Arts - Mechanical Engineering
Miami Dade College
Miami, FL 06.2017 - 06.2020
Skills
Rental management
Timeline
Warehouse Worker
Amazon
11.2021 - Current
Front Desk Agent
Marriott
02.2019 - 03.2020
Customer Service Associate
Walgreens
05.2018 - 02.2019
Associate of Arts - Mechanical Engineering
Miami Dade College
06.2017 - 06.2020
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