Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emilee Baker

Pekin,IL

Summary

Resourceful team player with a strong organizational skill set and a proven ability to handle multiple projects while maintaining accuracy and meeting deadlines. Skilled in adapting to new environments, with a commitment to continuous learning and contributing to team success.

Overview

7
7
years of professional experience

Work History

Senior Patient Care Coordinator

Porch Light Health
05.2025 - Current
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and training to new hires, contributing to their successful integration into the team.
  • Maintained 100% call quality scoring each week.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Conducted training sessions for call center staff, ensuring consistent level of service across team.

Patient Care Coordinator

Porch Light Health
06.2023 - 05.2025
  • Assisted 80% of patients with check-in process for appointments ensuring urine analysis screenings and vitals were being completed with 95% accuracy.
  • Communicated with providers to prepare patients for appointments and schedule patient appointments while maintaining 99% accuracy in scheduling each month.
  • Disinfected and organized clinic daily to maintain cleanliness and comfortability for patients.
  • Pioneered the role of the first remote employee, establishing remote work processes and contributing to team productivity across multiple locations.

Administrative Assistant

Gateway to Success
01.2022 - 06.2023
  • Communicated with clinicians to prepare clients for appointments and schedule client appointments while maintaining 99% accuracy in scheduling each month.
  • Assisted 30% of guests daily with appointments by checking clients in, notifying clinicians, and offering technical support for clients that struggling with online appointments.
  • Drafted 60% of emails that were sent to clients, clinicians, and/or probation/parole officers, resulting in 90% client satisfaction.

Front Desk Receptionist

OSF OnCall Urgent Care
06.2021 - 01.2022
  • Collaborated with patients and ensured a warm welcoming into our company and used active-listening and problem-solving skills to address any concern and inquires before patients proceeded with their appointment, which resulted in customer satisfaction to reach 95%.
  • Created and fostered an inclusive atmosphere during training and operations by actively engaging and building positive relationships with the employees and patients, resulting in 95% patient satisfaction.

Resident Assistant

Hopedale Medical Complex
09.2018 - 01.2022
  • Cared for 50% of residents each shift by administering medications at different times of the day, assisting with showers, serving residents meals, and responding to any emergencies.
  • Collected laundry for 20% of residents each shift, washed and dried laundry, and hung up/folded laundry for residents.

Education

Bachelor of Science - Business, Emphasis: Business Management

University of Colorado Colorado Springs
Colorado Springs, CO
01.2025

Skills

  • Microsoft Word
  • Microsoft Excel
  • Bookkeeping
  • Organization
  • Communication
  • Problem-Solving

Timeline

Senior Patient Care Coordinator

Porch Light Health
05.2025 - Current

Patient Care Coordinator

Porch Light Health
06.2023 - 05.2025

Administrative Assistant

Gateway to Success
01.2022 - 06.2023

Front Desk Receptionist

OSF OnCall Urgent Care
06.2021 - 01.2022

Resident Assistant

Hopedale Medical Complex
09.2018 - 01.2022

Bachelor of Science - Business, Emphasis: Business Management

University of Colorado Colorado Springs

Similar Profiles

CREATE PROFILE
Emilee Baker