Emilee Henn
Johnstown,PA
Summary
Dynamic professional with extensive experience in customer service and emergency medical response. At Kranich's Jewelers, I enhanced customer engagement and loyalty through active listening and relationship building. Proven ability to handle high-pressure situations with integrity, ensuring compliance and delivering exceptional care. Skilled in documentation and critical decision-making, fostering trust and satisfaction.
Overview
22
22
years of professional experience
Work History
Salesperson
Kranich's Jewelers
11.2024 - 10.2025
- Assisted customers in selecting jewelry, enhancing overall shopping experience.
- Maintained up-to-date knowledge of product lines and promotions to support sales efforts.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
- Collaborated with team members to display merchandise effectively and attractively in-store.
- Resolved customer inquiries and concerns promptly, fostering positive relationships and loyalty.
- Trained new staff on sales techniques and customer service best practices to improve team performance.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
EMT-P
Seventh Ward Ambulance Association
02.2012 - 07.2016
- Implemented safety protocols to minimize risks during emergency response operations and patient handling.
- Administered emergency medical care and advanced life support techniques in high-pressure situations.
- Assessed patient conditions to determine appropriate treatment protocols and interventions.
- Collaborated with healthcare professionals to ensure seamless patient handoffs during transport.
- Ensured compliance with state regulations by consistently following established treatment protocols.
EMT-P
Forest Hills Ambulance Association
06.2021 - 11.2024
- Administered emergency medical care and advanced life support techniques in high-pressure situations.
- Collaborated with healthcare professionals to ensure seamless patient handoffs during transport.
- Operated and maintained emergency medical equipment, ensuring readiness for immediate response.
- Assessed patient conditions to determine appropriate treatment protocols and interventions.
Deputy Coroner
Cambria County Government
02.2018 - 07.2022
- Enhanced communication with law enforcement agencies by collaborating effectively during investigations and sharing crucial findings.
- Improved the accuracy of death investigations by meticulously gathering and analyzing evidence at crime scenes.
- Promoted community awareness about coroner services through presentations at local schools, organizations, and events.
- Collaborated with forensic experts, pathologists, and toxicologists to obtain necessary analyses for determining cause of death accurately.
- Provided expert testimony in court cases when required, presenting clear explanations of complex medical findings for legal proceedings.
- Continuously improved personal skills by seeking feedback from colleagues, supervisors, and other professionals within the field.
- Worked closely with other Deputy Coroners to build a cohesive team capable of efficiently handling high caseloads.
EMT-P
Hilltop Ambulance Association
08.2016 - 06.2022
- Conducted thorough documentation of patient information and care provided for compliance and continuity of care.
- Trained new EMT personnel on protocols, procedures, and effective communication strategies within the team.
- Implemented safety protocols to minimize risks during emergency response operations and patient handling.
- Participated in community outreach programs to educate the public on emergency preparedness and first aid practices.
- Collaborated with dispatchers to ensure efficient response times for emergency calls.
- Improved patient care by providing timely and accurate pre-hospital assessments and interventions.
Deputy Sheriff
Frederick County Government
08.2003 - 04.2012
- Enforced local laws and regulations to maintain public safety.
- Conducted traffic stops and issued citations for violations.
- Responded to emergency calls, providing assistance in critical situations.
- Collaborated with local agencies to develop community outreach programs.
- Prepared detailed incident reports documenting interactions and investigations.
- Collaborated with other law enforcement agencies for joint operations, resulting in improved efficiency and effectiveness.
- Coordinated with social services agencies like Child Protective Services or mental health specialists as required during specific incidents.
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
Education
Certificate - Paramedicine
Conemaugh School of Emergency Medicine
Johnstown, PAEMT Certification - Emergency Medical Technician
Conemaugh School of Emergency Services
Johnstown, PACertification - Law Enforcement And Corrections
Frederick County Academy
Frederick, MDHigh School Diploma -
Conemaugh Valley Jr. Sr. High School
Johnstown, PASkills
- Customer service
- Relationship building
- Customer engagement
- Active listening
- Complaint handling
- Follow-up communications
- Client service
- Customer relations
- Time management
- Documentation and reporting
- Critical decision-making skills
- Report writing
- Integrity and honesty
- Conflict de-escalation
- Patience and empathy
Timeline
Salesperson
Kranich's Jewelers
11.2024 - 10.2025
EMT-P
Forest Hills Ambulance Association
06.2021 - 11.2024
Deputy Coroner
Cambria County Government
02.2018 - 07.2022
EMT-P
Hilltop Ambulance Association
08.2016 - 06.2022
EMT-P
Seventh Ward Ambulance Association
02.2012 - 07.2016
Deputy Sheriff
Frederick County Government
08.2003 - 04.2012
Certificate - Paramedicine
Conemaugh School of Emergency Medicine
EMT Certification - Emergency Medical Technician
Conemaugh School of Emergency Services
Certification - Law Enforcement And Corrections
Frederick County Academy
High School Diploma -
Conemaugh Valley Jr. Sr. High School