Emilee Kumke
Saint Libory,IL
Summary
Customer service oriented professional with healthcare industry and management experience, capable of providing timely and accurate data for grants. Follows policies, procedures and guidelines to ensure consistent quality. Maintains and safeguards patient privacy and confidentiality. Manage time and priorities in multi-task environments while solving problems. Academic Honors Recognition / Honor Roll. Work as part of a team and maintain a professional and positive environment. Microsoft Office Applications - MS Word, MS PowerPoint, and Excel. Typing Speed-65 WPM.
Overview
11
11
years of professional experience
Work History
Quality Assurance Specialist
ComWell
03.2022 - Current
- Conducted thorough audits of manufacturing processes, resulting in increased efficiency and reduced defects.
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
- Collaborated with cross-functional teams to develop robust quality assurance strategies for a smoother work flow.
- Optimized workflow efficiency by introducing automation tools into the QA process where appropriate.
- Maintained knowledge of industry best practices and evolving technologies, staying ahead of emerging quality assurance trends.
- Analyzed quality and performance data to support operational decision-making.
Pharmacy Technician - Retail
Walmart Retail Store
06.2021 - 03.2022
- Assist patients and customers with prescription orders and purchases and process party insurance claims and denials
- Answer inbound phone calls, place outbound calls to physician offices, and abide by HIPAA privacy laws
- Fill prescriptions by retrieving prescription orders and counting, pouring, measuring, and weighing medication.
eCommerce Personal Shopper
Walmart Retail Store
02.2021 - 06.2021
- Picked and bagged online grocery orders, ensured quality, upsold items, and promoted department services and products
- Responded to customer inquiries and requests and helped customers register for current services offered
- Solicited feedback from customers regarding their online shopping experience and received and stocked merchandise.
Support Manager / Customer Service
Walmart Retail Store
04.2016 - 02.2021
- Conducted interviews, hired candidates, and terminated employees are needed
- Created staff schedules, trained new hires, and answered inbound phone calls
- Processed daily reports, addressed loss prevention, and counted till, and oversaw cash and change pickups.
Apparel Department Manager / Customer Service
Walmart Retail Store
04.2015 - 04.2016
- Supervised 3 employees, oversaw activities in department including cleaning, stocking, and assisting customers
- Counted inventory, ordered supplies and merchandise replacements, and completed price changes and adjustments
- Established effective working relationships and met company objectives for productivity and sales targets.
Customer Service Manager
Walmart Retail Store
08.2014 - 04.2015
- Accepted inbound calls, trained new employees, completed reports, documented damage, and ensured guest satisfaction
- Processed returns and exchanges, counted down cash in register drawers, and completed money order transactions.
Retail Cashier/Customer Service
Walmart Retail Store
07.2013 - 08.2014
- Built relationships and stayed attentive to employees by motivating them to succeed and improve
- Interacted with customers in a positive manner and demonstrated high level of customer service
- Processed retail transactions, accepted payments, answered inbound phone calls, and stocked shelves.
Education
Ultimate Medical Academy
Associate of Science Degree - Medical Billing and Coding -
Ultimate Medical Academy
01.2021
Skills
- Team Collaboration
- Detail Oriented
- Performance monitoring
- Data Analysis
- Documentation And Reporting
- Quality Assurance
- Customer Service
- Problem-solving skills
- Internal Audits
- Team Leadership
Timeline
Quality Assurance Specialist
ComWell
03.2022 - Current
Pharmacy Technician - Retail
Walmart Retail Store
06.2021 - 03.2022
eCommerce Personal Shopper
Walmart Retail Store
02.2021 - 06.2021
Support Manager / Customer Service
Walmart Retail Store
04.2016 - 02.2021
Apparel Department Manager / Customer Service
Walmart Retail Store
04.2015 - 04.2016
Customer Service Manager
Walmart Retail Store
08.2014 - 04.2015
Retail Cashier/Customer Service
Walmart Retail Store
07.2013 - 08.2014
Ultimate Medical Academy
Associate of Science Degree - Medical Billing and Coding -
Ultimate Medical Academy
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