- Knowledgeable and dedicated customer service professional with extensive experience in client relations and satisfaction.
- Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients.
- Motivated to maintain customer satisfaction and contribute to company success.
- Specializes in quality, speed, and process optimization.
- Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating experiences, partnerships, and growing businesses.
Hi, I’m
Emilee Scott
Stafford,NY
Summary
Overview
4
years of professional experience
Work History
The Red Osier Original Landmark Restaurant
Hostess
03.2020 - Current
Job overview
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Used cash registers and credit card machines to cash out customers.
No Finer Diner
Ice Cream Server
06.2019 - 09.2019
Job overview
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Processed sales transactions for cash, debit, and credit purchases.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Used ice cream makers, blenders and frozen yogurt machines to create ice cream and yogurt.
Education
Genessee Community College
Associate of Science from Business
06.2024
University Overview
- [Leroy Rotary Scholarship] Recipient 2022]
- Honor Roll 2018-2022 (Semesters 1&2)
- 3.5 College GPA 2022
- 3.5 college GPA 2023
Skills
- Telephone Skills
- Expense Reporting
- Customer and Client Relations
- Problem-Solving
- Performs Highly Under Pressure
- Efficiently Handles High-Stress Situations
- Microsoft Word, Excel, & PowerPoint
- Staff Training
- Credit Card Payment Processing
- Typing Proficiency
- Project Management Abilities
- Critical Thinking
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Timeline
Hostess
The Red Osier Original Landmark Restaurant
03.2020 - Current
Ice Cream Server
No Finer Diner
06.2019 - 09.2019
Genessee Community College
Associate of Science from Business
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