Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Maci Harwood

Mount Pleasant,NORTH CAROLINA

Summary

At 73&Main, I excelled in delivering exceptional customer service, fostering long-term relationships that boosted repeat business. Skilled in scheduling and adept at handling high-volume environments, I ensured seamless dining experiences. My proactive approach and organizational skills significantly enhanced dining area efficiency and guest satisfaction, embodying a blend of hard and soft skills vital for hospitality excellence.

Overview

2
2
years of professional experience

Work History

Hostess

73&Main
Mount Pleasant, NORTH CAROLINA
03.2022 - 08.2024
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Took beverage orders and served drinks during peak meal times.
  • Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Informed kitchen staff of any special orders or dietary restrictions.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Greeted customers and escorted them to their tables.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.

Education

Some College (No Degree) -

Rowan Cabarrus Community College
Concord

Some College (No Degree) -

Western Carolina University
Cullowhee, NC

Skills

  • Customer service expertise
  • Scheduling
  • Telephone skills
  • Greeting and seating clients
  • Organization skills
  • Appointment scheduling

Affiliations

  • Like to be active
  • I enjoy working
  • Enjoy helping others

Accomplishments

  • Graduating High school
  • Working on becoming a dental assistant in the future!

Timeline

Hostess

73&Main
03.2022 - 08.2024

Some College (No Degree) -

Rowan Cabarrus Community College

Some College (No Degree) -

Western Carolina University

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Maci Harwood