Emilee Armstrong
Chipotle
Jacksonville,NC
6
years of professional experience
Results-driven retail professional skilled in customer service, operational efficiency, and team leadership. Proven track record in optimizing inventory management and enhancing customer experiences.
Work History
Assistant Store Manager
1 Year- Implemented daily inventory checks to manage stock levels and reduce waste.
- Supported management in scheduling shifts to optimize staff coverage during peak hours.
- Assisted in training new team members on customer service standards and operational procedures.
- Monitored food safety practices to ensure compliance with health regulations and company policies.
- Contributed to maintaining cleanliness and organization of the dining area and kitchen spaces.
- Engaged with customers to address inquiries, resolve issues, and enhance overall dining experience.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Replenishment Manager
2 Years 11 Months- Managed inventory replenishment processes to optimize product availability and minimize stockouts.
- Developed and maintained accurate forecasting models to predict inventory needs based on sales trends.
- Led cross-functional teams to implement efficient order fulfillment strategies, enhancing customer satisfaction.
- Trained and mentored staff on best practices for inventory management and store operations.
- Coordinated with sales and marketing teams to support promotional activities through effective inventory planning.
- Managed customer inquiries and resolved issues efficiently to enhance satisfaction.
- Developed training materials for new team members, improving onboarding process efficacy.
- Implemented feedback mechanisms to gather customer insights and drive service improvements.
- Oversaw framing operations, ensuring adherence to safety regulations and quality standards.
- Coordinated project timelines and resource allocation for efficient workflow management.
Team Leader Manager
3 Years- Led team in executing daily operations, ensuring adherence to company standards and procedures.
- Mentored staff on best practices for customer service and food safety compliance.
- Implemented training programs, enhancing employee performance and retention rates.
- Analyzed operational workflows, identifying areas for process improvement and efficiency gains.
- Managed inventory control processes, reducing waste and optimizing resource allocation.
- Coordinated with upper management to align team goals with organizational objectives.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
Education
Associate of Science - Nursing
- Dean's List Fall Semester 2025
- 3.8 GPA
High School Diploma
- 4.5 GPA
- Honoree of Cum Ladin
- Honor Roll 2018-2022
- Honoree of Presidential Award
Skills
Retail operations
Customer service and engagement
Customer service
Inventory control
Customer relations
Store organization
Inventory management
Customer engagement
Problem-solving
Timeline
Assistant Store Manager
Chipotle
08.2025 - CurrentRead More
Replenishment Manager
Michaels Craft Store
10.2021 - 09.2024Read More
Team Leader Manager
Del Taco
08.2020 - 08.2023Read More
Coastal Carolina Community College
Associate of Science from Nursing
Read More
Martin Luther King High School
High School Diploma
Read More