Emileigh O'Brien
Augusta,United States
Summary
Dedicated and personable, with over five years of experience in the hospitality industry. Strong customer service skills and the ability to thrive in fast-paced environments. Skilled in managing multiple customers, accurately and efficiently helping all customers, and delivering exceptional service. Proven track record of increasing sales through effective upselling techniques. A team player who is reliable, adaptable, and committed to providing an outstanding customer service experience for every person.
Overview
5
5
years of professional experience
Work History
Server
Olivianas Pizzeria and Grill
Augusta, United States
11.2023 - Current
- Optimize service quality by actively listening and responding to customer requests
- Accurately record orders on POS system and cash out customers after each meal
- Greet customers and offer seating options
- Provide menu and recommend food and drink options based on customer queries
- Promptly serve food orders and various hot and cold beverages to customers
- Process customer payments
- Checked on each table regularly to ensure order accuracy and customer satisfaction.
Cashier/ Self Check-out
Kroger
04.2023 - 08.2023
- Demonstrated exceptional customer service skills by providing prompt and friendly assistance to customers, resolving issues, and ensuring a positive shopping experience
- Proactively monitored self-checkout stations to ensure smooth operation and minimize errors, promptly addressing any technical or customer concerns
- Efficiently processed customer transactions, including cash, credit card, and mobile payments, at the cashier and self-checkout stations
- Maintained accurate cash drawer and conducted routine cash audits to ensure the integrity of financial transactions.
Lead Greenhouse Associate
Greenbrier Nursery and Gifts
10.2022 - 03.2023
- Implemented and maintained greenhouse irrigation systems, monitoring and adjusting water levels and nutrient solutions as needed
- Supervised and trained a team of greenhouse associates, ensuring efficient operations and optimal plant growth
- Conducted regular inspections to identify and address pest and disease issues, implementing appropriate pest management strategies.
Lead Greenhouse Associate
Good Earth Produce and Garden Center
03.2022 - 10.2022
- Coordinated and supervised greenhouse operations, ensuring efficient procedures for planting, watering, fertilizing, and propagating plants
- Trained and mentored greenhouse team members on best practices for plant care and maintenance, leading to enhanced productivity and reduced plant loss rate
- Developed and implemented greenhouse protocols to maintain optimal growing conditions, including temperature, humidity, and lighting levels, resulting in improved plant health and growth
- Conducted regular inspections to identify pests, diseases, and nutrient deficiencies, and implemented effective pest control and nutrient management strategies
- Oversaw the organization and maintenance of greenhouse inventory, including ordering and restocking supplies as needed
- Collaborated with customers to provide exceptional service and answer inquiries about plant care, gardening techniques, and product selection.
Swim Instructor
Aiken Family YMCA
05.2019 - 01.2020
- Developed and implemented comprehensive swim lessons for individuals of all ages and abilities
- Provided personalized instruction and coaching to help swimmers improve technique and reach their goals
- Ensured safety by closely monitoring swimmers and implementing appropriate water safety measures
- Created a positive and supportive environment to inspire confidence and enjoyment in the water
- Collaborated with parents and guardians to provide progress updates and offer recommendations for continued improvement.
Education
High School Diploma -
Strom Thurmond High School
06.2020
Skills
- Customer Service
- Customer Relations
- Communication
- Leadership
- Computer Skills
- Teamwork
- Interpersonal Skills
- Adaptability
- Attention to Detail
- 30-35 wpm
- Google Docs
- Google Sheets
- Excel
References
References available upon request.
Timeline
Server
Olivianas Pizzeria and Grill
11.2023 - Current
Cashier/ Self Check-out
Kroger
04.2023 - 08.2023
Lead Greenhouse Associate
Greenbrier Nursery and Gifts
10.2022 - 03.2023
Lead Greenhouse Associate
Good Earth Produce and Garden Center
03.2022 - 10.2022
Swim Instructor
Aiken Family YMCA
05.2019 - 01.2020
High School Diploma -
Strom Thurmond High School
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