Emili Tom
Apex,NC
Summary
Quality-driven leader with background training new associates and guiding employees. Patient and professional when leading others and improving staff skills. Expert at offering positive feedback and constructive criticism for upbeat atmosphere, smooth operations, and ideal customer experiences. Growing expert in delivering goals aligned with business needs and company values
Overview
5
5
years of professional experience
Work History
Head Cashier
Lowe's Home Improvement
02.2023 - 10.2023
- Resolved escalated customer disputes with special actions such as discounts.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Educated employees on register use, merchandising, and customer service.
Assistant Store Manager
Rite Aid
04.2020 - 01.2023
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Interviewed, hired, and trained staff associates, equipped to comply with company policies and procedures.
- Provided bi-weekly work schedules to employees to accommodate business demands and vacation requests.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Coordinated with vendors on specific business needs to enhance store sales and customer experience.
Merchandise Stocker
Target
08.2018 - 12.2018
- Maintained effective team member communication.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Performed inventory control, such as counting, and stocking and backstock merchandise.
- Created and enforced detailed organization processes to increase quality and service standards.
- Kept work areas neat, clean and free from debris.
Education
High School Diploma -
Palo Verde Valley
Blythe, CANo Degree - Cognitive Psychology
Palo Verde Valley Community College
Blythe, CASkills
- Training and coaching
- Cash reconciliation
- Customer flow monitoring
- Hospitality and accommodation
- Time management strength
- Employee engagement and motivation
- Customer service
- Stock management
- Workplace safety
- Customer behavior analysis
- Team discipline management
Timeline
Head Cashier
Lowe's Home Improvement
02.2023 - 10.2023
Assistant Store Manager
Rite Aid
04.2020 - 01.2023
Merchandise Stocker
Target
08.2018 - 12.2018
High School Diploma -
Palo Verde Valley
No Degree - Cognitive Psychology
Palo Verde Valley Community College