Emilia Favela
San Francisco,CA
Summary
Experienced hospitality professional with a strong track record of successfully leading and managing team operations. Recognized for exceptional interpersonal skills, adaptability, and fostering a collaborative environment. Known for emphasizing customer satisfaction, conflict resolution, and operational efficiency. Consistently delivers high-quality service and achieves outstanding results in dynamic and fast-paced settings.
Overview
7
7
years of professional experience
Work History
Server Shift Leader
Movida
01.2023 - 10.2024
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service.
Marketing Manager
Movida
01.2023 - 10.2024
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
Bartender
Chargins
08.2019 - 08.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Bartender
Goldfeild training post
08.2017 - 02.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server
El Rey
08.2017 - 08.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
B - Criminal Justice
CALIFORNIA STATE UNIVERSITYSACRAMENTO
Sacramento, CA06.2021
Skills
- Complaint Handling
- Organization
- Shift planning
- Personnel Training
- Customer Relationship Management
- Guest service
- Staff Motivation
- Customer Service Management
- Strong leadership
Timeline
Server Shift Leader
Movida
01.2023 - 10.2024
Marketing Manager
Movida
01.2023 - 10.2024
Bartender
Chargins
08.2019 - 08.2023
Bartender
Goldfeild training post
08.2017 - 02.2020
Server
El Rey
08.2017 - 08.2018
B - Criminal Justice
CALIFORNIA STATE UNIVERSITYSACRAMENTO
References
- WOLF BRAUNREUTHER, Manager, Goldfeild training post, (916) 343-3463, Wolf@goldfieldtradingpost.com
- NICK WHITE, Owner, Chargins bar in Sacramento CA, (916) 234-9078, nickwhite0420@gmail.com
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