Emilia Gonzalez
West Haven,CT
Summary
Organized and dedicated Supervisor with keys with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Department Supervisor With Keys
Dick's Sporting Goods
11.2018 - Current
- Adhered to established policies and procedures related to safety, loss prevention, and standard operating procedures. Maintains confidentiality of all Company information.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Answered multi-line phone systems, routing calls, delivering messages to staff, and greeting visitors.
- Developed and implemented interviewing processes to achieve a consistent and structured approach.
- Provided leadership support when management is not present
Behavioral Health Technician
Behavioral Spectrum Care Of CT
08.2020 - 02.2023
- Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Team Lead
Dunkin'
09.2017 - 12.2018
- Maintained a clean and safe work area in accordance with regulatory and organizational guidelines.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked at different stations to provide optimal coverage and meet production goals.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
High School Diploma -
Dr. Cortlandt V.R. Creed
North Haven05.2018
Skills
- Effective verbal and written communication
- Customer service skills
- Strong work ethic
- Cultural Awareness
Languages
Spanish
Native or Bilingual
Timeline
Behavioral Health Technician
Behavioral Spectrum Care Of CT
08.2020 - 02.2023
Department Supervisor With Keys
Dick's Sporting Goods
11.2018 - Current
Team Lead
Dunkin'
09.2017 - 12.2018
High School Diploma -
Dr. Cortlandt V.R. Creed
Similar Profiles
William MartzWilliam Martz
Retail Sales Associate at Dick's Sporting GoodsRetail Sales Associate at Dick's Sporting Goods
Camilla LlanganateCamilla Llanganate
Cashier at Dick's Sporting Goods, IncCashier at Dick's Sporting Goods, Inc
Marcus YarnsMarcus Yarns
Sales Associate at Dick's Sporting Goods, IncSales Associate at Dick's Sporting Goods, Inc
Phillip OzbunPhillip Ozbun
Store Manager at Dick's Sporting GoodsStore Manager at Dick's Sporting Goods
JENNA DECECCHIJENNA DECECCHI
Licensed Clinical Social Worker at Stokes Counseling ServicesLicensed Clinical Social Worker at Stokes Counseling Services