Emilia Heywood
Orlando
Summary
Strong teamwork and problem-solving skills contributed to consistently achieving sales targets and enhancing store performance.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
7
7
years of professional experience
Work History
Sales Associate
Build-A-Bear Workshop
08.2022 - Current
- Enhanced customer experiences by guiding them through the bear-building process providing personalized recommendations.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Enter customer information such as Name, Email, & Phone Number .
Sales Associate
Phantom Fireworks
05.2020 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly & providing a welcoming store environment.
- Enter customer information such as ID number , Name , Address & Phone number .
Sales Associate
Five Below
06.2018 - 05.2020
- Organized in-store promotions & events to increase foot traffic & drive additional sales opportunities.
- Collaborated with team members to improve the overall store performance, sharing best practices, & offering support as needed.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Chancery High Charter
7001 S Orange Blossom Trail Orlando, Fl 3280905-2021
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Customer needs assessment
- Sales strategies
- Hospitality and accommodation
- Listening skills
- Cash handling
- Friendly and outgoing
Timeline
Sales Associate
Build-A-Bear Workshop
08.2022 - Current
Sales Associate
Phantom Fireworks
05.2020 - 08.2021
Sales Associate
Five Below
06.2018 - 05.2020
Chancery High Charter
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