Emilia Montanez Reyes
Fayetteville,NC
Summary
Proficient Service Representative knowledgeable about scheduling appointments, updating accounts and managing calendars. Offering 4 years of customer relations experience and a deep understanding of marketing. Adept at resolving customer concerns and building retention. Quality-driven Service Representative focused on driving customer engagement and satisfaction by answering technical concerns and offering service opportunities. Expert salesperson with strong conflict resolution and time management abilities. Retail Sales Associate versed in merchandising, display design and customer relations. Customer Service Associate knowledgeable of the latest trends in the market. Successful at converting calls into new sales. Reliable and punctual Sales Associate who possesses an excellent work ethic and more than 3 years in retail. Areas of expertise include inventory, cash management and exceptional customer service.
Overview
7
7
years of professional experience
Work History
Sales Associate
Conns Home Plus
Fayetteville , NC
03.2018 - 09.2019
- Assessed customer needs and found products suited to budget and preferences.
- Worked flexible schedule to accommodate changing customer levels.
- Developed and executed sales promotions.
- Built a loyal clientele to retain a high level of repeat and referral business.
- Sought opportunities to up-sell and add-on additional merchandise.
- Articulated [Product or Service] value and explained options and differences to maximize customer satisfaction while driving sales.
- Trained all new sales employees on effective techniques.
- Answered incoming telephone calls with professional and knowledgeable responses.
- Educated customers on product and service offerings.
Server
Embassy Suits
Fayetteville, NC
08.2017 - 03.2018
- Stocked and maintained silverware, linens and condiments.
- Maximized table turns and rotated seating for optimal guest satisfaction.
- Checked menus to verify current selection availability and cleanliness.
- Identified items in stock for first use to decrease waste and profit loss.
Stocker
Walmart
Spring Lake, NC
03.2015 - 10.2016
- Properly disposed of debris and box packaging.
- Checked shelves, ensuring that they were always fully stocked.
- Greeted customers and retrieved products that they requested.
- Worked as a team member to provide the highest level of service to customers.
- Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
- Maintained friendly and professional customer interactions.
Cashier
Dollar Tree
Spring Lake, NC
11.2014 - 03.2015
- Bagged purchased items properly to prevent delicate products from breakage.
- Issued receipts for purchases and gifts.
- Minimized long register lines by providing timely sales transaction completion.
- Bagged, boxed or wrapped goods and product purchases.
- Maintained clean, tidy and organized checkout areas.
- Provided professional and courteous service at all times.
Sales Associate
Bridal and Formal Center
Fayetteville, NC
07.2012 - 08.2013
- Administered all point-of-sale opening and closing procedures.
- Worked with in-store teams, including merchandising, restocking and maintenance professionals, to maximize efficiency and meet all goals.
- Increased purchase totals by recommending additional items.
- Maintained up-to-date knowledge of customer buying habits.
Education
High School
Pine Forest High School
Fayetteville, NC2014
Skills
- Bilingual
- Listening skills
- Accurate money handling
- Reliable and punctual
- Excellent communication skills
- Outgoing personality
- Team player mentality
- Customer- and service-oriented
- Inventory control procedures
Timeline
Sales Associate
Conns Home Plus
03.2018 - 09.2019
Server
Embassy Suits
08.2017 - 03.2018
Stocker
Walmart
03.2015 - 10.2016
Cashier
Dollar Tree
11.2014 - 03.2015
Sales Associate
Bridal and Formal Center
07.2012 - 08.2013
High School
Pine Forest High School