EMILIA ORTEGA
Summary
Organized and patient-focused Operations Manager with experience supporting online wellness operations, patient communication, invoicing, pharmacy order coordination, and administrative workflows. Skilled at managing daily operations, resolving patient concerns, maintaining accurate records, and coordinating across teams to ensure efficient and professional service.
Overview
9
9
years of professional experience
Work History
Operations Manager
Renewlife
Scottsdale
01.2025 - Current
- Manage incoming requests, prioritize tasks, and coordinate follow-through across departments to maintain smooth business operations.
- Coordinated operational communication among patients, providers, pharmacy partners, and internal team members to streamline processes.
- Enhanced patient satisfaction by addressing concerns, resolving service issues, and facilitating timely communication throughout care.
- Organized documentation and patient-related records, ensuring confidentiality and accuracy of administrative processes.
Client Services Account Coordinator
Mint Restoration
Yuma
01.2024 - 08.2024
- Assisted clients, vendors, and internal staff as the primary contact, managing inquiries with promptness and accuracy.
- Scheduled appointments and coordinated calendars to facilitate smooth daily operations and enhance timely client communication.
- Managed front office operations, greeting clients, coordinating visitor flow, answering calls, and fostering a professional and welcoming environment.
- Prepared invoices, letters, memos, and other business documents with accuracy, professionalism, and attention to detail.
- Supported management and staff with administrative tasks, documentation, and workflow coordination, ensuring organized and efficient office operations.
Office Manager
Dicks Auto Rebuilders
Yuma
06.2022 - 01.2024
- Oversaw daily office operations, including phone communication, scheduling support, recordkeeping, supply management, and general administrative workflows.
- Functioned as the main contact for customers, vendors, and internal staff, facilitating professional and efficient communication regarding inquiries.
- Maintained accurate customer, vendor, and business records in internal systems, supporting organized and confidential documentation practices to enhance data integrity.
- Managed office supply inventory and coordinated vendor orders, ensuring availability of materials for uninterrupted day-to-day operations.
- Supported management with administrative tasks and coordinated office processes, contributing to improved operational efficiency.
Manager
Da Boyz Italian Cuisine- Foothills
Yuma
08.2017 - 01.2022
- Supervised daily restaurant operations, ensuring efficient service and positive guest experiences through proactive team management.
- Managed opening, closing, and shift-change procedures while ensuring compliance with company policies and operational expectations.
- Trained and coached staff to uphold service standards, enhancing overall job performance and contributing to a cohesive team environment.
- Resolved customer concerns promptly and professionally, enhancing customer satisfaction and fostering repeat business.
- Assisted with maintaining smooth front-of-house operations in a fast-paced, customer-focused environment.
4th Grade Teacher
Mohawk Elementary
Roll
06.2020 - 05.2021
- Developed creative lesson plans incorporating technology and differentiated instruction, enhancing engagement for diverse learners.
- Conducted parent-teacher conferences to discuss student progress, fostering communication and collaboration with families.
- Established a safe classroom environment conducive to learning by consistently enforcing school rules and promoting respect among students.
Education
High School Diploma -
Maricopa Community Colleges, Scottsdale Community College
Scottsdale, AZ05-2026
Skills
- Operations oversight
- Project Coordination
- Document Management
- Office Management
- Customer service expertise
- Problem-solving capabilities
Timeline
Operations Manager
Renewlife
01.2025 - Current
Client Services Account Coordinator
Mint Restoration
01.2024 - 08.2024
Office Manager
Dicks Auto Rebuilders
06.2022 - 01.2024
4th Grade Teacher
Mohawk Elementary
06.2020 - 05.2021
Manager
Da Boyz Italian Cuisine- Foothills
08.2017 - 01.2022
High School Diploma -
Maricopa Community Colleges, Scottsdale Community College