Emilia Ortiz
Albuquerque,NM
Summary
Detail-oriented professional with extensive experience in legal office administration, retail supervision, and pharmacy operations. Demonstrated ability to manage multiple tasks efficiently, while ensuring high standards of customer service. Strong organizational skills and a commitment to operational excellence contribute to improved workflow and client satisfaction.
Overview
4
4
years of professional experience
Work History
Receptionist
Hinkle Law Office
Albuquerque, NM
11.2023 - Current
- Greet clients, manage calls, and provide administrative support to enhance client experience.
- Schedule appointments and maintain attorneys' calendars to ensure efficient case management.
- Prepare correspondence to clients, legal professionals, and medical providers.
- Organize, file, fax, and maintain legal documents and office records.
- Communicate case information with attorneys and paralegals.
- Manage office supplies and maintain organized office environment to support daily operations.
Store Supervisor / Pharmacy Technician / Sales Associate
CVS Pharmacy
Rio Rancho & Las Cruces, NM
05.2022 - 12.2025
- Supervised daily store operations, enhancing team support for sales associates
- Trained staff to ensure timely completion of assigned tasks and improve service quality
- Managed cash transactions and completed deposits in a timely manner
- Assist customers with prescriptions, insurance, and medication inquiries
- Fill and dispense medications; return unclaimed prescriptions
- Maintained organized sales floor, ensuring pricing accuracy and effective promotional signage
Education
Bachelor of Science - Criminal Justice, Forensic Science
New Mexico State University
Las Cruces, NMSkills
- Office administration and clerical support
- Legal document management
- Scheduling and calendar coordination
- Customer service and client relations
- Cash handling and reconciliation
- Team leadership and training
- Pharmacy support and insurance processing
- Organizational skills and problem solving
Timeline
Receptionist
Hinkle Law Office
11.2023 - Current
Store Supervisor / Pharmacy Technician / Sales Associate
CVS Pharmacy
05.2022 - 12.2025
Bachelor of Science - Criminal Justice, Forensic Science
New Mexico State University