Emiliano Villa
Laredo
Summary
Detail-oriented and adaptable team leader experienced in retail and warehouse management. Known for exceptional time management and organizational skills, contributing to efficient operations and high customer satisfaction.
Overview
4
4
years of professional experience
Work History
Sales Associate
Ross Dress for Less
Laredo, TX
08.2024 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated point-of-sale system efficiently for accurate transaction processing.
- Maintained store organization by restocking merchandise and arranging displays effectively.
- Collaborated with team members to achieve sales goals and improve customer satisfaction.
- Processed returns and exchanges while adhering to company policies and procedures.
- Trained new associates on store protocols, enhancing team performance and service quality.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Warehouse Supervisor
Taco Palenque
Laredo, TX
02.2024 - 08.2024
- Supervised daily warehouse operations to ensure efficient workflow and adherence to safety protocols.
- Trained and mentored team members on inventory management and order fulfillment processes.
- Coordinated shipping and receiving activities, ensuring timely delivery of goods.
- Supervised warehouse operations by managing employees during shifts.
Crew Member Cook
Wendys Restaurant
Laredo, TX
07.2023 - 02.2024
- Prepared high-quality food items according to standard recipes and procedures.
- Maintained cleanliness and sanitation standards in kitchen and food preparation areas.
- Operated cooking equipment and tools efficiently to ensure timely meal service.
- Collaborated with team members to streamline food assembly processes during peak hours.
Crew Leader
McDonald's Restaurant
Laredo, TX
06.2022 - 07.2023
- Trained and mentored team members to enhance performance and efficiency.
- Coordinated daily shift operations to ensure smooth workflow and customer satisfaction.
- Implemented quality control measures to maintain food safety standards and service excellence.
- Managed inventory levels, minimizing waste while ensuring product availability during peak hours.
- Resolved customer complaints promptly, improving overall guest experience and loyalty.
- Trained employees in time management and proper ways to complete job duties.
Education
High School Diploma - Dual Major Criminal Justice And Political Science
Texas A&M International University
Laredo, TX05.2028
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving
- Multi-tasking strength
- Listening skills
- Excellent people skills
- Exceptional customer service
- Flexible schedule
- Stocking and receiving
- Store opening and closing
- Retail store operations
- Goal tracking
- Excellent communication skills
- Task prioritization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Ross Dress for Less
08.2024 - Current
Warehouse Supervisor
Taco Palenque
02.2024 - 08.2024
Crew Member Cook
Wendys Restaurant
07.2023 - 02.2024
Crew Leader
McDonald's Restaurant
06.2022 - 07.2023
High School Diploma - Dual Major Criminal Justice And Political Science
Texas A&M International University