Emilie Lovera
Kissimmee,FL
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Publix-FLORIDA
07.2023 - Current
- Engage customers in a courteous, helpful, and respectful manner, providing premier service and promptly and politely responds to customer inquiries and customer requests for support
- Resolve customer issues and escalates issues as necessary to ensure customer satisfaction
- Process customer transactions and returns and providing them with money services as well
- Execute activities related to store initiatives to offer customers additional products and services (e.g
- Special sale items, signing up for our free program )
- Performing additionally , sometimes specialized duties as required by business needs including, but not limited to, helping customers resolving problems and giving advice when needed, fulfillment, and price changes, cart retrieval and cashiering.
Customer Service Representative
Enhanced Medication Services-FLORIDA
01.2021 - 12.2022
- Provide telephonic outreach to patients, providers, and pharmacies to discuss opportunities for optimizing medication use or other opportunities for improvement of healthcare performance measure related issues
- Discussions will focus on ensuring patients are able to receive needed care, obtain and take their medications and gain access to healthcare services and opportunities
- Works to maximize pharmacy, health plan, and healthcare provider performance on healthcare related quality measures through effective telehealth communication with patients and coordination with patient caregivers and providers.
Education
High school diploma -
heritage christian school
05.2022
Skills
- Cash Handling
- Cashiering
- Bilingual
- Technical Support
- Phone Etiquette
- Cleaning Experience
- Computer Skills
- Customer Service
- POS
- Computer Operation
- Communication Skills
- Data Entry
- Shift Management
- Sales
- Microsoft Excel
- Upselling
- Live Chat
- Retail Sales
- English
- Administrative Experience
- Merchandising
- Pricing
- Microsoft Powerpoint
Timeline
Customer Service Associate
Publix-FLORIDA
07.2023 - Current
Customer Service Representative
Enhanced Medication Services-FLORIDA
01.2021 - 12.2022
High school diploma -
heritage christian school
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