Emilie Pierre Louis
Sorrento
Summary
Compassionate healthcare professional with extensive experience in patient care and customer service. Expertise in de-escalation, communication, vital monitoring, and maintaining therapeutic environments. Background as CNA and customer service representative, demonstrating strong interpersonal, organizational, and multitasking abilities.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Server
Waterman Village
Mount Dora
05.2026 - Current
- Delivered exceptional customer service to enhance residents' satisfaction in a senior living community.
- Ensured timely, accurate meal service accommodating residents’ dietary needs and preferences, fostering a positive dining experience.
- Developed strong relationships with residents through compassionate and respectful interactions. with residents through compassionate and respectful interactions.
- Collaborated with dietary and nursing staff to enhance residents' dining experience through coordinated service.
- Maintain cleanliness and comply with food safety and infection control standards.
Private Family Caregiver
Family
Boston
12.2021 - 04.2026
- Provided full-time care for an elderly family member with Parkinson’s disease and early-stage dementia.
- Assisted with activities of daily living (bathing, dressing, grooming, toileting, and mobility).
- Managed medication schedules and ensured medications were administered safely.
- Prepared nutritious meals and assisted with feeding to support dietary needs and overall health.
- Coordinated medical appointments and liaised with healthcare providers to ensure comprehensive care.
- Maintained safe home environment and provided compassionate emotional support to enhance well-being.
Nursing Assistant
Allerton House
Weymouth
09.2021 - 12.2021
- Supported residents with daily care needs, enhancing personal hygiene and comfort through bathing, dressing, toileting, and feeding.
- Took and recorded vital signs, reporting changes to nursing staff.
- Facilitated residents' mobility and safe transfers, promoting independence and reducing fall risks.
- Delivered compassionate support to enhance residents' comfort, dignity, and overall well-being.
- Maintained clean rooms, followed infection control, and ensured resident safety.
- Passed prescribed medications to residents under facility policies after completing required training and competency requirements.
- Observed residents for medication effects or adverse reactions and reported concerns to the licensed nurse.
- Documented resident care and medication-related observations accurately in the electronic health record (EHR).
Nursing Assistant
Atria Senior Living
Quincy
07.2019 - 09.2021
- Assisted with medication reminders and monitored residents for behavioral or cognitive changes.
- Relayed residents' needs to nurses and families, ensuring coordinated care and effective communication.
- Provided companionship and emotional support, fostering a positive living environment for residents.
- Facilitated social engagement and daily activities for residents, enhancing participation in programs and events.
- Provided light housekeeping, including organizing personal items and maintaining tidy living spaces.
- Helped with laundry care, ensuring residents received clean clothing and linens.
Customer Service Representative
Madrag Women Clothing Store
Brockton
02.2019 - 08.2019
- Addressed customer concerns effectively, ensuring satisfaction and fostering loyalty.
- Guided customers in styling choices, product selection, and fitting room assistance to enhance their shopping experience.
- Processed sales, returns, and exchanges accurately at the register.
- Maintained store appearance by organizing merchandise, restocking items, and creating appealing displays.
- Managed inventory tasks, including tagging, folding, and organizing back-room, contributing to efficient store operations.
Education
Nursing Assistant Program -
Catholic Charity
Brockton, MA01-2015
HS Diploma -
Jean Narcisse
Haiti01-1999
Skills
- Patient-focused care & customer service
- Dining service coordination
- Nutritional support
- Food safety
- ADL support and mobility assistance
- Medication administration
- Infection control compliance
- Infection control & safety procedures
- Vital signs monitoring & documentation
- Electronic Health Record (EHR) documentation
- Time management & multitasking
- Strong communication and teamwork
- Problem-solving and conflict resolution
- Trilingual- English, French, and Creole
- Geriatric care
- Emotional support
Certification
- BLS
- CPR
Timeline
Server
Waterman Village
05.2026 - Current
Private Family Caregiver
Family
12.2021 - 04.2026
Nursing Assistant
Allerton House
09.2021 - 12.2021
Nursing Assistant
Atria Senior Living
07.2019 - 09.2021
Customer Service Representative
Madrag Women Clothing Store
02.2019 - 08.2019
Nursing Assistant Program -
Catholic Charity
HS Diploma -
Jean Narcisse