Emilio Fuentes
Glendale,AZ
Summary
Sales professional with expertise in customer service and conflict resolution. Achieved sales targets consistently while enhancing customer satisfaction through effective team leadership and inventory management. Proficient in POS systems and loss prevention, delivering results in high-pressure environments. Recognized for integrity and teamwork, effectively managing customer complaints and stock replenishment.
Overview
11
11
years of professional experience
Work History
Sales Associate
Zia Records
10.2024 - 12.2025
- Provided knowledgeable, friendly customer service in a high-traffic retail environment, specializing in music, movies, and pop culture merchandise.
- Assisted customers with product recommendations, trade-ins, and purchases to enhance the overall shopping experience.
- Operated POS systems to process cash, credit, and trade transactions accurately.
- Stocked, organized, and merchandised inventory to maintain a clean, visually appealing sales floor.
- Supported store operations by maintaining inventory accuracy and preventing loss.
- Managed comic book sales, including evaluating, grading, and pricing comics according to store standards.
- Assisted customers in selecting music and merchandise based on preferences.
- Organized store displays to create an inviting shopping environment.
- Processed transactions accurately using point-of-sale systems.
- Maintained inventory levels by restocking shelves as needed.
- Engaged with customers to provide exceptional service and support.
- Researched new music releases to stay updated on trends.
- Handled customer inquiries and resolved issues effectively.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
Key Holder / Lead
GameStop
02.2022 - 03.2024
- Opened and closed the store, managed alarm systems, and handled daily administrative operations.
- Delivered high-quality customer service while resolving issues to ensure customer satisfaction and repeat business.
- Trained new employees on store policies, procedures, and customer service standards.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Assisted customers with product inquiries, providing excellent service and support.
- Supported store leadership in daily operations, including staff coverage, task delegation, and sales execution.
- Utilized strong product knowledge to educate customers and drive sales.
- Contributed to achieving store sales goals by improving key performance indicators (KPIs).
- Maintained a clean, organized, and customer-friendly store environment.
Cashier
Target
02.2015 - 03.2019
- Delivered exceptional customer service, and educated guests on promotions and benefits.
- Assisted with maintaining a positive shopping experience through professionalism and efficiency.
- Supported team operations during high-volume periods.
- Maintained accurate cash drawer and balanced register at end of shifts.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Answered customer questions and provided store information.
- Issued receipts, refunds, credits or change due to customers.
Cashier / Truck Unloader
Cost Plus World Market
09.2017 - 12.2018
- Handled customer transactions and balanced cash drawers.
- Promoted weekly specials and assisted customers with product location and selection.
- Stocked shelves and maintained organized, visually appealing product displays.
- Unloaded early-morning deliveries and assembled furniture for sales floor display.
Material Handler
Dick’s Sporting Goods
03.2017 - 09.2017
- Loaded and unloaded materials and merchandise from delivery trucks.
- Maintained accurate inventory records and ensured proper labeling of materials.
- Prepared, packed, and dispatched orders according to priority schedules.
- Operated pallet jacks and forklifts while maintaining warehouse safety and organization.
- Assisted with inspections and reported discrepancies or deficits promptly.
Education
GED -
West Phoenix High School
Phoenix, AZ01.2014
Skills
- Customer service
- Conflict resolution
- KPI performance
- POS systems
- Inventory management
- Training
- Loss prevention
- Warehouse operations
- Material handling
- Point-of-sale operation
Additional Strengths
Clear and effective communicator with a strong ability to build rapport with customers and teammates. Frequently recognized through positive guest feedback and repeat customers., Supportive and transparent leader who shares knowledge to empower team members, encourage confident decision-making, and foster professional growth.
Timeline
Sales Associate
Zia Records
10.2024 - 12.2025
Key Holder / Lead
GameStop
02.2022 - 03.2024
Cashier / Truck Unloader
Cost Plus World Market
09.2017 - 12.2018
Material Handler
Dick’s Sporting Goods
03.2017 - 09.2017
Cashier
Target
02.2015 - 03.2019
GED -
West Phoenix High School