Emilio Lorenzo
Summary
Experienced Customer Service Representative with a positive attitude and a focus on enhancing guest satisfaction and driving sales through expert service management and strategic communication. Proven ability to coordinate teams, resolve issues, and elevate customer experiences. Proficient in POS systems and guest relations, with exceptional organizational skills and technical expertise.
Overview
1
1
year of professional experience
Work History
Guest Services
Cowabunga Canyon
04.2022 - 08.2023
- Collaborated with other staff members to ensure seamless coordination of guest services, resulting in increased overall satisfaction and sales.
- Food and drink concierge, helping guests find their cabanas and taking care of their bill.
- Food and drink concierge, helping guests find their cabanas and taking care of their bill.
- Increased customer satisfaction through comprehensive staff training in guest services and communication skills.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Proactively communicated with other departments to ensure smooth coordination of guest services.
Education
High School Diploma -
Sierra Vista High School
Las Vegas, NV05-2024
Skills
- Guest services management
- Guest services
- Guest services assistance
- Communication Skills
- Sales
- Online Sales
- Product restocking
- Issue Resolution
- Guest Relations Experience
- POS
- Organizational skills
- Phone Etiquette
- Cash handling
- Hospitality
- Cleaning and Sanitizing
- Knowledgeable in Software Technology
- Technical Computer knowledge in MacOS and Windows
- Online Sales Experience
Advanced Diploma
The Advanced Diploma is awarded to those students who have earned at least twenty-four credits, with a minimum unweighted grade point average of 3.25 or better, and with additional coursework required in science, math, and arts/humanities.
Timeline
Guest Services
Cowabunga Canyon
04.2022 - 08.2023
High School Diploma -
Sierra Vista High School
Similar Profiles
Jolie CalvoJolie Calvo
Guest Services at Cowabunga CanyonGuest Services at Cowabunga Canyon
Jorge MoralesJorge Morales
Lead Supervisor at Cowabunga Bay Water ParkLead Supervisor at Cowabunga Bay Water Park
Kjirstin GotbergKjirstin Gotberg
Guest Service Representative at Cowabunga Bay Water ParkGuest Service Representative at Cowabunga Bay Water Park