Emilio Ramos
Colorado Springs,CO
Summary
Customer-oriented General Manager with years of restaurant involvement focused on increasing revenues and creating one-of-a-kind experiences for guests. Adaptive and deadline-oriented, executes and completes multiple projects in high-stress environments. Analytical problem-solver with a focus in team building, leading and motivating. Dedicated to exhibiting morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
General Manager
Altitude Hospitality Group
05.2023 - Current
- Developed and implemented strategies to increase sales and profitability, showing positive results as immediate as first month
- Managed budget implementations, employee reviews, training, schedules, and event contract negotiations.
- Monitored financial performance, labor, set goals and controlled expenses to provide financial stability and build towards long-term growth.
- Maximized efficiency by coaching and mentoring personnel on restaurant principles, upselling, table side mannerisms, and point of sale systems.
Server, Trainer, Event Coordinator
Altitude Hospitality Group
07.2021 - 05.2023
- Cultivated and maintained relationships with customers, creating regularly attending guests.
- Consulted with customers to determine objectives and requirements for events, then managed event logistics and operations day of.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Ophthalmic Medical Asst., Clinical Research Asst.
Colorado Eye Institute
07.2020 - 07.2021
- Documented patient medical history and information with commitment to accuracy.
- Obtained optical pressures, checked visual acuities and administered a variety of preliminary exams to identify issues.
- Educated patients regarding all facets of clinical study participation and assisted with research data acquisition.
Skills
- Staff Development
- Event Negotiations
- Customer Service
- Labor Cost Controls
- Food Preparation and Safety
- Complex Problem-Solving
Education & References
Available upon request
Timeline
General Manager
Altitude Hospitality Group
05.2023 - Current
Server, Trainer, Event Coordinator
Altitude Hospitality Group
07.2021 - 05.2023
Ophthalmic Medical Asst., Clinical Research Asst.
Colorado Eye Institute
07.2020 - 07.2021
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