Emiljana Hasaj
Macomb,MI
Summary
Efficient Ophthalmic Scribe known for productivity and ability to complete tasks swiftly. Possess specialized skills in medical charting, patient education, and HIPAA compliance. Excel in communication, teamwork, and adaptability, ensuring smooth operations within fast-paced clinical settings. Friendly Cosmetologist with excellent time management and active listening skills. Offering innovative solutions to unique client needs and success at comprehensive body care . Skilled at selling products while personalizing client treatment.
Overview
13
13
years of professional experience
Work History
Tech/Ophthalmic Scribe
Associated Retina Consultants
Royal Oak, MI
06.2024 - Current
- Assisted ophthalmologist with patient care by taking detailed medical histories, gathering pertinent data and entering information into the electronic health record.
- Maintained accurate records of patient visits including visit type, chief complaint, medications and allergies.
- Provided support to physicians during examinations by preparing exam rooms, sterilizing instruments and retrieving patient charts.
- Performed basic vision tests, such as visual acuity testing, using an auto refractor.
- Prepared eye drops prior to surgical procedures according to doctor's orders.
- Performed eye pressure test on patients using Icare and Tonopen.
Cosmetologist/Assistant Manager
Graceful Skin Bar
Sterling Heights, MI
09.2016 - 04.2024
- Greeted customers and visitors in a professional manner.
Scheduled appointments for clients and ensured accuracy of information. - Assisted with mail sorting and distribution.
Managed office supplies inventory and reordered when necessary. - Responded to customer inquiries via phone or email promptly and courteously.
- Assisted in organizing corporate events such as conferences or meetings.
- Managed office cleaning and sanitizing to comply with infection control protocols.
- Provided consultations to clients on beauty treatments, products and services.
- Ensured proper sanitation practices were followed at all times.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
Sales Agent
American Eagle Outfitters, Inc
Sterling Heights, MI
01.2014 - 04.2016
- Attended meetings with current and prospective customers to discuss their business needs.
- Negotiated contracts with customers to secure sales deals.
- Resolved customer complaints promptly and effectively.
- Assisted senior management in developing strategies for increasing sales revenue.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
Server/Host
Golden Gate Restaurant Association
Flint, MI
05.2011 - 01.2014
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Checked with guests to get feedback on food served, resolve issues, bring additional items, and refill beverages.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Trained new employees to perform duties.
- Created and maintained employee schedules to ensure adequate staffing levels.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Cosmetology -
Michigan College of Beauty
Troy, MI01-2015
Eisenhower High School
Shelby, MI01-2012
Skills
- Visual acuity testing
- Diagnostic test interpretation
- Patient History Documentation
- Chart organization
- Documentation skills
- Superb time management
- Listening skills
- Employee scheduling
- Staff supervision
- Reliable
- Sales expertise
- Team player
- Bilingual in Albanian
- Relationship building and management
- Regulatory compliance
- Exceptional customer service
- Product and Service Explanations
- Friendly Communication
- Active Listening
- Decision-Making
Languages
English
Full Professional
Albanian
Native/ Bilingual
Timeline
Tech/Ophthalmic Scribe
Associated Retina Consultants
06.2024 - Current
Cosmetologist/Assistant Manager
Graceful Skin Bar
09.2016 - 04.2024
Sales Agent
American Eagle Outfitters, Inc
01.2014 - 04.2016
Server/Host
Golden Gate Restaurant Association
05.2011 - 01.2014
Cosmetology -
Michigan College of Beauty
Eisenhower High School
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