Emily Alfaro
Simi Valley,Ca
Summary
Dynamic and dedicated professional with extensive experience at Chi Chis Pizza, excelling in customer service and strong multitasking abilities. Proven track record in enhancing guest relations and optimizing seating arrangements, ensuring a seamless dining experience. Recognized for conflict resolution skills and a commitment to team collaboration in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Chi Chis Pizza
Simi Valley
12.2023 - Current
- Greeted and seated guests promptly to ensure efficient dining experience.
- Managed reservations and waitlists using restaurant's scheduling system.
- Assisted servers by communicating special requests and guest needs effectively.
- Maintained cleanliness and organization of entryway and dining area.
- Provided menu information and answered guest inquiries to enhance customer satisfaction.
- Monitored guest flow, adjusting seating arrangements to optimize capacity management.
- Trained new host staff on procedures and daily operations for seamless service continuity.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Curbside
Chi Chis Pizza
Simi Valley
12.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
High School Diploma -
Valley Academy of Arts And Sciences
10445 Balboa Blvd Granada Hills, CA 91344 United SSkills
- Customer service
- Strong multitasking
- Greeting guests
- Conflict resolution
- Coordinating tasks
- Guest relations
- Judgment and decision making
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Hostess
Chi Chis Pizza
12.2023 - Current
Curbside
Chi Chis Pizza
12.2023 - Current
High School Diploma -
Valley Academy of Arts And Sciences