Emily Alvarez
Plano,TX
Summary
Licensed claims professional prepared for challenges of claims adjustment. Proven ability to investigate and resolve claims with attention to detail and regulatory compliance. Collaborates effectively with team members to meet goals and adapt to changing demands. Recognized for strong negotiation and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Methodist Richardson Medical Center
Richardson, TX
02.2026 - Current
- Monitored vital signs, documenting changes in patient conditions to inform healthcare team decisions.
- Trained new team members on patient care protocols and safety procedures, fostering a collaborative environment.
- Provided direct patient care, assisting with daily living activities and enhancing patient comfort.
Patient Care Technician (Med Surg)
Texas Health Alliance
Fort Worth, TX
01.2024 - 09.2025
- Document patient information, including intake/output records, medications, and observations.
- Take vital signs (temperature, blood pressure, heart rate, respiratory rate), report changes.
- Help nurses with routine patient care tasks, such as preparing patients for examination or administering basic treatments (e.g., dressing wounds).
Insurance Sales Agent
Tranzact Call Center
Charlotte, NC
03.2021 - 09.2021
- Prospect and generate leads through various channels including networking, referrals, and cold calling.
- Process applications, policy changes, and claims efficiently and accurately.
- Developed customized insurance solutions to meet client needs and enhance customer satisfaction.
- Conducted thorough policy reviews to ensure compliance with regulations and optimize coverage options.
Patient Care Technician (Float Pool)
Medical City Plano
Plano, TX
06.2017 - 08.2020
- Assist patients with activities of daily living (ADLs) such as bathing, grooming, and toileting.
- Take and record vital signs, such as temperature, blood pressure, pulse, and respiratory rate.
- Document patient care activities and observations accurately in medical records.
Education
Bachelor of Science - Chemistry
The University of Texas At Arlington
Arlington, TXPatient Care Technician Program -
Dallas College, El Centro Campus
Dallas, TX07-2020
Skills
- Customer service
- Negotiation
- Data collection
- Team collaboration
- Sales
- Proficient in EPIC systems and Microsoft Office Suite
Certification
- Texas All Lines Adjuster License
- CPCT/A - Patient Care Technician/Assistant
Timeline
Patient Care Technician
Methodist Richardson Medical Center
02.2026 - Current
Patient Care Technician (Med Surg)
Texas Health Alliance
01.2024 - 09.2025
Insurance Sales Agent
Tranzact Call Center
03.2021 - 09.2021
Patient Care Technician (Float Pool)
Medical City Plano
06.2017 - 08.2020
Bachelor of Science - Chemistry
The University of Texas At Arlington
Patient Care Technician Program -
Dallas College, El Centro Campus