Emily Ambrose
Summary
Persuasive professional with several years of experience in leadership and management roles where I increased sales by several percent through careful cultivation of customer relationships. Looking to find a company where I can grow within and expand my knowledge and experience in the medical field.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Shift Leader
618 Tap House
Marion
10.2024 - Current
- Trained new employees on operational procedures and customer service standards.
- Delivered enjoyable drinking experiences for customers by engaging with them and ensuring satisfaction.
- Prepared and served beverages while maintaining cleanliness and sanitation standards in the bar area.
- Ensured compliance with alcohol handling, sanitation, and safety procedures, maintaining proper dating, labeling, and rotation of beverage items.
Server
Sebastian’s Ale and Whiskey House
Brookfield
09.2017 - 05.2024
- Provided exceptional customer service in a fast-paced restaurant environment.
- Took and processed food and drink orders efficiently and accurately.
- Collaborated with kitchen staff to ensure timely meal delivery.
Care Manager
Sunrise Senior Living
Lombard
11.2020 - 05.2021
- Coordinated care plans for residents to meet individual needs.
- Facilitated communication between families and healthcare providers.
- Monitored resident health status and reported changes to staff.
Store Manager
Things Remembered
Schaumburg
11.2018 - 01.2021
- Oversaw inventory management and product displays to enhance sales.
- Managed daily operations and staff scheduling for optimal store performance.
- Trained and mentored team members on customer service techniques.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Recruited, trained and supervised new employees.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Life Insurance Agent
American Income Life Insurance Company
Lombard
09.2017 - 07.2018
- Educated clients about life insurance policy options and benefits.
- Conducted needs analysis to identify suitable coverage solutions for clients.
- Developed and maintained strong relationships with clients through regular communication.
- Provided personalized service to clients by phone, email, or in-person meetings.
- Prepared quotes for prospective customers based on their individual needs.
Restaurant Manager
Tom & Eddies
Lombard
06.2010 - 09.2017
- Oversaw daily restaurant operations, ensuring service excellence and customer satisfaction.
- Managed staff scheduling to optimize coverage during peak hours, enhancing service efficiency.
- Trained new employees on menu items and customer service standards.
- Coordinated inventory management and food supply ordering, maintaining stock levels to meet demand.
- Enforced health and safety regulations to maintain compliance standards.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
Education
Bachelor of Science - Healthcare Management
Southern Illinois University, Carbondale
Carbondale, IL 08.2019 - 06.2024
Timothy Christian High School
Elmhurst, ILSkills
- Employee training
- Inventory management
- Conflict resolution
- Time management
- Staff scheduling
- Team leadership
- Sales enhancement
- Problem solving
- Relationship building
- Sales and upselling
- Strong verbal and written communication
- Staff development
- Telemarketing expertise
Certification
- Basset
- Food Handlers
- Previous Health and Life Insurance License
References
References available upon request.
Timeline
Shift Leader
618 Tap House
10.2024 - Current
Care Manager
Sunrise Senior Living
11.2020 - 05.2021
Bachelor of Science - Healthcare Management
Southern Illinois University, Carbondale
08.2019 - 06.2024
Store Manager
Things Remembered
11.2018 - 01.2021
Server
Sebastian’s Ale and Whiskey House
09.2017 - 05.2024
Life Insurance Agent
American Income Life Insurance Company
09.2017 - 07.2018
Restaurant Manager
Tom & Eddies
06.2010 - 09.2017
Timothy Christian High School