Summary
Overview
Work History
Education
Skills
Timeline
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Emily Ammer

Morgantown,WV

Summary

Developed exceptional customer service and team leadership skills in a fast-paced retail environment. Focused on driving sales and optimizing customer experiences, adapting to various challenges, and consistently delivering results. Seeking to transition into a new field where these transferable skills can contribute to success and growth.

Overview

3
3
years of professional experience

Work History

Sales Lead

Loft Outlet
01.2025 - Current
  • Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Opened and closed store 3 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Organized employee schedules, adhering to budgetary constraints while maintaining adequate staffing levels during peak hours.
  • Increased sales performance by implementing targeted marketing strategies and optimizing retail floor layouts.

Sales Associate

Loft Outlet
08.2024 - 01.2025
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.

Front End Associate

Marshalls
06.2022 - 08.2023
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained up-to-date knowledge of store policies and promotions to provide accurate information to customers.
  • Streamlined checkout process, reducing wait times for customers by efficiently handling transactions and bagging items.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Education

Bachelor of Journalism - Advertising And Public Relations

West Virginia University
Morgantown, WV
12-2026

Skills

  • Sales planning
  • Lead generation
  • Task delegation
  • Visual merchandising
  • Scheduling employees

Timeline

Sales Lead

Loft Outlet
01.2025 - Current

Sales Associate

Loft Outlet
08.2024 - 01.2025

Front End Associate

Marshalls
06.2022 - 08.2023

Bachelor of Journalism - Advertising And Public Relations

West Virginia University

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