Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Emily Andrews

South Webster,OH

Summary

I am a highly motivated, well trained professional nurse. I have three years of nursing experience because of the skills I achieved during the rigorous nursing program at Shawnee State. I graduated in 2019 but did not immediately go into nursing because I needed a job that could accommodate my family's needs at the time. I am now able to focus more on furthering my nursing career. I passed the N-Clex RN on my first attempt 08/2024. I state this only to showcase that I am driven in my desire to work a job with my degree.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Shift Manager

Dairy Queen Restaurant
03.2020 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Excelled in every store position and regularly backed up front-line staff.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
  • Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
  • Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.

Primary Caretaker / Domestic Engineer

Family
05.2000 - Current
  • Managed medication schedules for residents to ensure timely and accurate administration.
  • Performed daily routines and activities for clients, including meal preparation, medication reminders, and hygiene assistance.
  • Conducted daily health checks on residents, providing peace of mind for families.
  • Promoted culture of respect and empathy, leading by example and setting positive tone.
  • Developed garden area for residents, enhancing their outdoor enjoyment and activity options.
  • Maintained safe and clean environment, ensuring compliance with health and safety standards.
  • Enhanced living spaces, leading regular maintenance and repair efforts.
  • Developed personalized care plans, addressing unique needs of each resident.
  • Addressed emergency situations with calm and efficiency, ensuring resident safety.
  • Enhanced residents' quality of life by organizing weekly social activities and outings.
  • Completed financial tasks by estimating costs and preparing and managing budgets.

Education

Associate of Applied Science - ADN. RN.

Shawnee State University
Portsmouth, OH
12.2019

Skills

  • Workplace Safety
  • Staff Motivation
  • Handling Customer Complaints
  • Training and mentoring
  • Relationship Building
  • Mentoring and Coaching
  • Quality Assurance
  • Interpersonal Skills
  • Delegation capabilities
  • Documentation And Reporting
  • Safety Compliance
  • Schedule Management
  • Problem-Solving
  • Active Listening
  • Critical Thinking
  • Team Collaboration and Leadership
  • Conflict Resolution
  • Incidents management

Certification

Certified by The American Heart Association in BLS including CPR and AED

Accomplishments

Registered Nurse receiving License on *08/11/2024 for the State of Ohio

Timeline

Shift Manager

Dairy Queen Restaurant
03.2020 - Current

Primary Caretaker / Domestic Engineer

Family
05.2000 - Current

Associate of Applied Science - ADN. RN.

Shawnee State University
Emily Andrews