Emily Arellano
Houston
Summary
Energetic and dependable, possessing strong organizational and communication skills. Well-versed in operational procedures and team management, with asolid background in conflict resolution and task delegation. Capable of driving team performance and ensuring seamless shift transitions to achieve operational efficiency and customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Supervisor
HMSHost
10.2023 - Current
- Collaborated with management on strategic planning initiatives, contributing to overall store success.
- Implemented visual merchandising standards to create an appealing store environment, driving customer engagement and sales growth.
- Handle day-to-day activities, such as cleaning and product upkeep
- Led training sessions for new employees, fostering a supportive learning environment that facilitated rapid skill development.
Office Administrator
Stacey L. Morgan Attorney at Law PLLC
04.2023 - 12.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
Barista Trainer
HMSHost
04.2021 - 04.2023
- Taught proper procedures and strategies for success to new employees.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
Receptionist
Johnny White State Farm
03.2021 - 04.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Sales Associate
Dillard's
03.2020 - 01.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Assistant Manager
Optimal wireless Cricket
01.2019 - 01.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Mass Communications
University of Houston-Downtown
Houston, TX05-2026
Some College - Mass Communications
Stephen F Austin State University
Nacogdoches, TX05.2018
High school diploma or GED -
DR. KIRK LEWIS CAREER AND TECHNICAL HS
Houston, TX05.2017
Skills
- Time management
- Leadership experience
- Organization skills
- Customer relations
- Office administration
- Employee training
- Workload management
- Multi-tasking strength
Certification
Food Handler, Present
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Supervisor
HMSHost
10.2023 - Current
Office Administrator
Stacey L. Morgan Attorney at Law PLLC
04.2023 - 12.2024
Barista Trainer
HMSHost
04.2021 - 04.2023
Receptionist
Johnny White State Farm
03.2021 - 04.2021
Sales Associate
Dillard's
03.2020 - 01.2021
Assistant Manager
Optimal wireless Cricket
01.2019 - 01.2020
Some College - Mass Communications
Stephen F Austin State University
High school diploma or GED -
DR. KIRK LEWIS CAREER AND TECHNICAL HS
Mass Communications
University of Houston-Downtown
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