Emily A. Welsh
Plantation
Summary
Customer service associate adept at fostering professional relationships and managing operations. Experienced in inventory management, problem resolution, and effective communication across multiple roles. Very detail-oriented oriented to make visual presentations appealing. Demonstrated commitment to learning and adapting to new challenges to drive sales and customer satisfaction.
Overview
13
13
years of professional experience
Work History
In-House Caretaker
Self Employed Services
Plantation
09.2023 - 06.2026
- Maintained cleanliness and organization clients home
- Provided additional support to client when needed.
Customer Service Representative
Chewy.com
Hollywood
11.2018 - 02.2022
- Managed high call volumes while providing exceptional service to each customer while also responding to emails.
- Assisted customers with product inquiries and order tracking.
- Processed returns and exchanges following company policies and procedures.
- Resolved customer complaints through effective communication and problem-solving.
Front Desk Associate
Massage Envy
Coral Gables, East Hollywood, West Boca
10.2017 - 11.2018
- Front Desk Associate and Sales at 3 different locations - Full Time
- Customer Service, Organized and stocked Inventory, cashier, knowledge of the company and all of the treatments
- suggest products that would benefit each personal experience
Sales Associate
QUIKSILVER
Hollywood
08.2013 - 07.2014
- Sales Associate - Part Time | Supervisor: Jessica Zigler
- Customer Service, Organized Inventory, helped design window display, cashier, knowledge of the company
Education
Bachelor of Arts -
Florida Atlantic University
Boca Raton, FL05-2028
Associate of Arts -
Tallahassee Community College
Tallahassee, FL05-2016
Skills
- Customer Service and Satisfaction Measurement
- Sales Expertise and Effective Communication Skills
- Detail Oriented and Visual Merchandising
- Problem Resolution and Sales Techniques
- Team Collaboration
- Multi-Task and Inventory Management
Reference
Mychelle Brown | Previous Lead 305-788-6338
**ADDITIONAL REFERENCES UPON REQUEST**
Timeline
In-House Caretaker
Self Employed Services
09.2023 - 06.2026
Customer Service Representative
Chewy.com
11.2018 - 02.2022
Front Desk Associate
Massage Envy
10.2017 - 11.2018
Sales Associate
QUIKSILVER
08.2013 - 07.2014
Bachelor of Arts -
Florida Atlantic University
Associate of Arts -
Tallahassee Community College