Emily Awtrey
Starkville,MS
Summary
Proven track record in enhancing customer satisfaction and streamlining operations at Physicians & Surgeons Clinic, showcasing strong time management and customer service skills. Excelled in creating welcoming environments, improving check-in processes, and maintaining strict confidentiality. Cultivated positive relationships with both clients and team members, demonstrating exceptional verbal communication and attention to detail.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Physicians & Surgeons Clinic
Starkville, MS
02.2023 - Current
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
- Streamlined check-in processes, reducing wait times for guests.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Verified patient’s insurances.
Front Desk Receptionist
OCH- Center for Breast Health & Imaging
Starkville
11.2021 - 02.2023
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Daycare Teacher
First Baptist Church Child Development Center
Starkville
05.2018 - 11.2021
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Gathered materials and resources to prepare for lessons and activities.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Implemented creative art projects to encourage self-expression and fine motor skill development among young children.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Education
Associate Degree -
East Mississippi Community College
Mayhew, MS05.2014
High School Diploma -
Starkville Academy
Starkville, MS05.2012
Skills
- Customer Service
- Time Management
- Listening Skills
- Appointment Scheduling
- Verbal and written communication
- Hospitality services
- Attention to Detail
- Punctual and Reliable
- Call Answering and Routing
- Customer and client relations
- Payment Processing
Timeline
Front Desk Receptionist
Physicians & Surgeons Clinic
02.2023 - Current
Front Desk Receptionist
OCH- Center for Breast Health & Imaging
11.2021 - 02.2023
Daycare Teacher
First Baptist Church Child Development Center
05.2018 - 11.2021
Associate Degree -
East Mississippi Community College
High School Diploma -
Starkville Academy