Emily Ayala
Schiller Park,IL
Summary
Dynamic and goal-oriented professional with extensive experience at Pandora, excelling in customer service and problem-solving. Demonstrated ability to enhance customer satisfaction and foster positive relationships, leveraging bilingual skills and teamwork. Proven track record in improving operational efficiency and achieving financial accuracy.
Overview
5
5
years of professional experience
Work History
Sales Associate
Pandora
10.2022 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Support Staff Member
Pandora
02.2020 - 10.2022
- Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Provided administrative support for various departments, contributing to the smooth operation of the organization.
- Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.
- Enhanced customer satisfaction by providing efficient and timely support to clients.
Education
Associate of Arts - Public Policy
Triton Collage
River Grove, IL05-2026
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Goal oriented
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Pandora
10.2022 - Current
Support Staff Member
Pandora
02.2020 - 10.2022
Associate of Arts - Public Policy
Triton Collage
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